Category Archives: Relationships

Hospitality in the Deep South

Posted on March 11, 2016 by Patti Fralix

I feel like I am living (really visiting)  in another time, and I guess I am.  I have been in Alabama for a week, for two separate events with long term friends.  One was the baby shower for a friend’s … Continue reading →

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Please Come Back!

Posted on February 25, 2016 by Patti Fralix

  It was a busy morning, made even more so by having to FedEx a Visa application for my husband while on the way out of town.   While he was in Walgreens having a passport photo taken to accompany the … Continue reading →

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Who You Are Speaks So Loudly I Can’t Hear What You Say!

Posted on February 18, 2016 by Patti Fralix

Communication is one of our greatest challenges.  Not that we aren’t talking a lot, but is our spoken message consistent with our behavior? If there is dissonance in what we say and what we do, others judge us on our … Continue reading →

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Competition-Healthy, or Not?

Posted on February 9, 2016 by Patti Fralix

Our 9 year old granddaughter Elsie is a gymnast.  She had a gymnastics meet this past weekend, and did quite well.  This was her first meet at Level 4, and we were all (her mother and I, to be exact!) … Continue reading →

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The Circle of Life Continues

Posted on January 27, 2016 by Patti Fralix

Our family just returned from a week’s ski vacation in Steamboat Springs, Colorado.  The snow was plentiful and beautiful, the accommodations were well appointed and comfortable, and our time together was nourishing and relaxing.   Our 2016 Steamboat trip was … Continue reading →

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Act Like You Care!

Posted on January 19, 2016 by Patti Fralix

On a recent plane trip, my husband and I had two examples of customer service, one which was excellent service, and the other poor.  Same airline, same day, two different flights, two different stewards.  I continue to be amazed at … Continue reading →

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When Your Focus is the Customer

Posted on January 12, 2016 by Patti Fralix

Too often staff in restaurants, shops, and other businesses are so focused on the policies of their employer that they fail to adequately serve the customer.  When their behavior is different, when they are focused on the customer, amazing things … Continue reading →

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A New Year, A New Me!

Posted on January 5, 2016 by Patti Fralix

It is common for many people to make New Year’s resolutions to improve themselves.  These improvements include losing weight, exercising more, and eliminating unhealthy habits, such as smoking, alcohol, over spending, and clutter.  For some people their improvements are to … Continue reading →

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The Gift of Presence

Posted on December 30, 2015 by Patti Fralix

Christmas 2015 is behind us, and New Year’s 2016 is immediately before us.  Before we reflect on the year that has passed and the year that is before us, let’s focus on where we are now.  The word that comes … Continue reading →

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The Kindness of Strangers

Posted on December 17, 2015 by Patti Fralix

The airline staff person noticed I was trying to get my bag off of the conveyer belt, and he smiled and said, “May I help you with that?”  I said, “Thank you.”  He replied, “No, thank YOU for flying American, … Continue reading →

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