Tag Archives: business

Another Change

Posted on February 9, 2024 by Patti Fralix

As one who has experienced significant Change in the past few years, one would think that I would be used to Change. But not. While I know at a surface level that the only constant is Change, I still struggle … Continue reading →

Posted in change, life | Tagged another change, business, Carmax, change, customer service, Fralix, Honda, new car, on this road called life, Patti Fralix, relationships, The Fralix Group, van | Leave a comment

Shopping at the Largest Shopping Mall in the World

Posted on January 17, 2024 by Patti Fralix

Well, it isn’t really a shopping mall. It is the Atlanta Gift Market. It is where retail shop buyers shop. I am here for one of the two large shopping markets that are held each year. One is in January, … Continue reading →

Posted in business, travel | Tagged Amazon, Atlanta Gift Market, business, Crossroads Gathering Place, customer service, financial goals, Fralix, in-store shopping, Market on the Square, NC, Northrop Antiques Mall, Northrop Mall, Oak Island, online shopping, Patti Fralix, retail shops, shopping, small business, Southport, The Fralix Group | 2 Comments

Having Fun at Work

Posted on August 3, 2023 by Patti Fralix

Mike and I spent the weekend cleaning out the remaining boxes from our move that were still in the garage. It was painful and yet also heartwarming. Not only did we have to make decisions about what Not to keep, … Continue reading →

Posted in business, Relationships, service | Tagged be willing to do what you ask others to do, business, Classic Coffees, customer service, enjoy what you do and have fun while you work, Fralix, having fun at work, Jeff Vojta, life, love those chairs, love those tables, Mike Fralix, Patti Fralix, relationships, serve your customer, take time to laugh at yourself, The Flying Cloud, treat all people fairly, work hard and play hard | 2 Comments

Give Your Customers What They Want

Posted on July 28, 2023 by Patti Fralix

The customer tells us what they want and expect, but too often we aren’t listening. Or we may hear, and fail to do what is desired or expected. Then what could be a good experience becomes a disappointing one. I … Continue reading →

Posted in service | Tagged appreciation, business, customer service, customers, Fralix, life, Patti Fralix, relationships, service, The Fralix Group | 1 Comment

Random Thoughts and Patterns

Posted on July 19, 2023 by Patti Fralix

Having a writing drought, I decided to just jot down some random thoughts. A pattern may emerge. I wonder if you see any patterns. I do. But I will leave you to discover your own and decide what mine means … Continue reading →

Posted in best self, gratitude, life, love | Tagged business, change, customer service, family, Fralix, friends, life, Patti Fralix, Random Thoughts, relationships, The Fralix Group | 2 Comments

Most People Are Doing the Best They Can!

Posted on June 22, 2023 by Patti Fralix

This thought came to me today as I was feeling disappointed in someone. I remembered a very good friend, in fact, one of my BFFs, who told me a story many years ago about her husband, who was also a … Continue reading →

Posted in life, Relationships | Tagged accepting others, adulting, business, change, different perspectives, do others disappoint you?, doing the best you can, expectations, forgiving, Fralix, friends, life, mindset, Patti Fralix, relationships, The Fralix Group | Leave a comment

Service Issues

Posted on April 3, 2023 by Patti Fralix

It may be due to post-COVID challenges, such as short staffing, although I am tired of COVID being used as an excuse for every problem. It may be due to generational differences, such as some in younger generations talking to … Continue reading →

Posted in conflict, Relationships, service | Tagged business, communication, COVID issues, custo, customer, customer is king, customer service, Fralix, generational issues, lack of respect, Patti Fralix, relationships, service, Service issues, The Fralix Group | Leave a comment

The Freedom To Choose

Posted on June 29, 2022 by Patti Fralix

No, this is not about Roe v. Wade. There is plenty of debate about that in other places. The only comment I will make about that is we should all be respectful of everyone’s freedom to have their own opinion … Continue reading →

Posted in Relationships, service | Tagged 4th of July, blaming Joe Biden, books, business, customer service, Fralix, freedom, freedom of speech, freedom to choose, Hilton Head, Oak Island, Patti Fralix, Skull Creek Boathouse, The Fralix Group, values | 2 Comments

Remaining Relevant

Posted on April 16, 2022 by Patti Fralix

Looking around, we see businesses that have failed in the past two years. We also see those that have survived, even some that have thrived. While it is easy to give COVID the blame and the credit for the differences, … Continue reading →

Posted in best self, change, travel | Tagged American Airlines, business, change, change is constant, customer service, Fashion Scholarship Fund, Fralix, Happy Easter!, NC, new york city, Patti Fralix, Raleigh, remaining relevant, Remember Ukraine, Rue 57, The Fralix Group, Wayfarer restaurant | 2 Comments

Leading Oneself

Posted on March 9, 2022 by Patti Fralix

Leadership is all about inspiring and developing others. Those considered leaders make a (hopefully positive) impact on the lives of other people. This is done when one has a life worthy of inspiring others. I don’t know of anyone who … Continue reading →

Posted in Leadership, service | Tagged business, committed, dedicated, dependable, description of self, fair, Fralix, hard-working, humble, inspiring and developing others, Leadership, Leading Oneself, life, loving, Patti Fralix, personal leadership, qualities, relationships, serving, strong-willed, The Fralix Group, wonderful | Leave a comment