Tag Archives: customer service

Facing Our Fears

Posted on July 31, 2025 by Patti Fralix

Fear is a powerful emotion. We all have fears, and how we deal with them can determine whether we conquer them, or they conquer us. Sometimes the fear is of the unknown. Sometimes we fear failure. Sometimes we fear success. … Continue reading →

Posted in best self, business, change, family, gratitude, hope, Leadership, life, love, Relationships, social media, thankful | Tagged bible, business, change, customer service, faith, family, Fralix, friends, God, jesus, life, Patti Fralix, relationships, The Fralix Group | Leave a comment

Keeping Faith and Hope Alive

Posted on April 22, 2025 by Patti Fralix

We just finished a week of renewal and hope. People all over the world celebrated Easter, Passover, and the Holy Days. Cardinal Dolan of New York talked about the Holy season on the Today Show last week. He said most … Continue reading →

Posted in best self, business, change, conflict, family, gratitude, hope, Leadership, life, love, Relationships, SAUCE, service, social media, thankful, traditions | Tagged bible, change, customer service, faith, family, Fralix, friends, God, hope, jesus, life, Patti Fralix, relationships, The Fralix Group | Leave a comment

An Unstoppable Force

Posted on April 6, 2025 by Patti Fralix

At the beginning of the Duke and Houston Final Four Basketball game Saturday night freshman Cooper Flagg of Duke was mentioned as “an unstoppable force.” I was struck by this reference, and thought about how powerful is the designation of … Continue reading →

Posted in best self, business, change, gratitude, hope, life, Relationships, service | Tagged bible, business, change, customer service, faith, Fralix, friends, jesus, life, Patti Fralix, personal-development, relationships, The Fralix Group | Leave a comment

Just keep Going!

Posted on March 18, 2025 by Patti Fralix

I love basketball! It is my all time favorite sport. So this is my favorite time of the year for sports, with the ACC championship just ended and the NCAA tournament about to begin. I am somewhat glued to the … Continue reading →

Posted in best self, business, change, family, gratitude, hope, Leadership, life, Relationships, service, social media, thankful, traditions | Tagged acc, change, college-basketball, customer service, family, Fralix, friends, life, Patti Fralix, relationships, The Fralix Group | Leave a comment

Remaining Relevant

Posted on March 14, 2025 by Patti Fralix

Looking around, we see businesses that have failed in the past few years. We also see those that have survived, and even some that have thrived. While it is easy to give Covid or the economy the blame, that is … Continue reading →

Posted in best self, business, change, hope, Leadership, life, Relationships, service, social media | Tagged business, change, customer service, fiction, Fralix, friends, Paris, Patti Fralix, relationships, The Fralix Group, travel, writing | Leave a comment

A Good Life is Purposeful and Passionate

Posted on March 7, 2025 by Patti Fralix

The question is often asked, “Which is more important, Purpose or Passion?” I think that question puts the wrong focus on this issue. Purpose and Passion are both important, and the best answer to the Purpose and Passion importance question … Continue reading →

Posted in best self, business, change, Leadership, life, service, social media | Tagged business, change, customer service, Fralix, inspiration, life, motivation, Patti Fralix, personal-development, personal-growth, purpose, relationships | Leave a comment

Serving Customers

Posted on February 28, 2025 by Patti Fralix

I have long been interested in customer service. It is one of the three areas of focus of my business, The Fralix Group, and has been for all thirty-three years that I have been in business. The other two areas … Continue reading →

Posted in best self, business, change, family, life, Relationships, service | Tagged blog, business, change, coffee, customer service, Fralix, friends, life, Patti Fralix, relationships, travel | Leave a comment

Criticism To Ignore

Posted on February 10, 2025 by Patti Fralix

Posted in best self, business, conflict, Leadership, life, Relationships, SAUCE | Tagged business, change, criticism, customer service, feedback, Fralix, friends, Leadership, life, Patti Fralix, personal-development, relationships, self improvement, The Fralix Group | Comments Off

Wasting My Time and Money

Posted on September 15, 2024 by Patti Fralix

I have had several situations occur recently that have wasted my time and money. All of these have occurred with me as a customer. Customer service has long been a passion of mine, so as a customer concerned about my … Continue reading →

Posted in business, life, service | Tagged ambiguity, business, business blog, customer service, Leadership, life, money, Patti Fralix, service, The Fralix Group, time | Leave a comment

The Space Between Knowing and Doing

Posted on August 24, 2024 by Patti Fralix

I heard this phrase, The Space Between Knowing and Doing, in the past few days, and I am not sure where I heard it. But it resonated with me so much that I want to pen some thoughts about it. … Continue reading →

Posted in best self, change, life | Tagged adult, boundaries, C. S. Lewis, Calvin Coolidge, change, change your ending, customer service, effort means work, Fralix, knowing, life, Patti Fralix, relationships, The Fralix Group, The space between knowing and doing | Leave a comment