Tag Archives: customer service

A Good Life is Purposeful and Passionate

Posted on March 7, 2025 by Patti Fralix

The question is often asked, “Which is more important, Purpose or Passion?” I think that question puts the wrong focus on this issue. Purpose and Passion are both important, and the best answer to the Purpose and Passion importance question … Continue reading →

Posted in best self, business, change, Leadership, life, service, social media | Tagged business, change, customer service, Fralix, inspiration, life, motivation, Patti Fralix, personal-development, personal-growth, purpose, relationships | Leave a comment

Serving Customers

Posted on February 28, 2025 by Patti Fralix

I have long been interested in customer service. It is one of the three areas of focus of my business, The Fralix Group, and has been for all thirty-three years that I have been in business. The other two areas … Continue reading →

Posted in best self, business, change, family, life, Relationships, service | Tagged blog, business, change, coffee, customer service, Fralix, friends, life, Patti Fralix, relationships, travel | Leave a comment

Criticism To Ignore

Posted on February 10, 2025 by Patti Fralix

Posted in best self, business, conflict, Leadership, life, Relationships, SAUCE | Tagged business, change, criticism, customer service, feedback, Fralix, friends, Leadership, life, Patti Fralix, personal-development, relationships, self improvement, The Fralix Group | Comments Off

Wasting My Time and Money

Posted on September 15, 2024 by Patti Fralix

I have had several situations occur recently that have wasted my time and money. All of these have occurred with me as a customer. Customer service has long been a passion of mine, so as a customer concerned about my … Continue reading →

Posted in business, life, service | Tagged ambiguity, business, business blog, customer service, Leadership, life, money, Patti Fralix, service, The Fralix Group, time | Leave a comment

The Space Between Knowing and Doing

Posted on August 24, 2024 by Patti Fralix

I heard this phrase, The Space Between Knowing and Doing, in the past few days, and I am not sure where I heard it. But it resonated with me so much that I want to pen some thoughts about it. … Continue reading →

Posted in best self, change, life | Tagged adult, boundaries, C. S. Lewis, Calvin Coolidge, change, change your ending, customer service, effort means work, Fralix, knowing, life, Patti Fralix, relationships, The Fralix Group, The space between knowing and doing | Leave a comment

If I Owe You an Apology, I apologize!

Posted on July 31, 2024 by Patti Fralix

We should know if we owe someone an apology! An apology given after the words, “If I Owe You an Apology” is not an apology at all. Don’t qualify your apology, just apologize! And do not say, “That was not … Continue reading →

Posted in best self, conflict, life | Tagged apologizing, apology, change, customer service, Fralix, friends, I apologize, I'm sorry, If I owe you an apology, intent, intent is irrelevant, life, news, Patti Fralix, relationship, relationships, The Fralix Group, treating people well | 1 Comment

Summer is Slipping Away

Posted on July 26, 2024 by Patti Fralix

It isn’t just the summer that is slipping away. Months and years are passing so quickly. Perhaps it is time to focus on what you want your next few years to include, while there is still time. Maybe it is … Continue reading →

Posted in best self, change, Relationships | Tagged business, change, customer service, family, Fralix, friendly, friends, fun, helping others, Kind, Kindness is magic, life, loving others, patience, Patti Fralix, relationships, summer, The Fralix Group, time is passing quickly | Leave a comment

Be the Change

Posted on June 25, 2024 by Patti Fralix

One of my heroes is Gandhi. One of my favorite quotes from Gandhi is “You must be the change you wish to see in the world.” This quote speaks volumes to me. The tagline for my business of more than … Continue reading →

Posted in best self, change | Tagged balancing work and life, be the change, blog, change, change is good, customer service, family, family work, Fralix, friends, Gandhi, Inspiring Positive Change, life, market work, Patti Fralix, relationships, The Fralix Group, travel, volunteer, volunteer work, volunteering | Leave a comment

The Hardest Thing About Working is the Coworkers!

Posted on June 21, 2024 by Patti Fralix

I was speaking with a new friend recently about her career. She had recently retired and was sharing her experience. While she did not give any details, she made the statement that “the hardest thing about working is the coworkers!” … Continue reading →

Posted in best self, change, Relationships | Tagged ask more quesitons, business, change, communication, culture, customer service, direct communication, education, Fralix, friends, hardest things about working is the coworkers, indirect communication, lack of communication, Leadership, life, make less statements, Patti Fralix, positive relationships, relationships, The Fralix Group, workplace issues, writing | 2 Comments

50 Short Years

Posted on June 5, 2024 by Patti Fralix

How could it be 50 years? How could 50 years have passed since I graduated from the University of Virginia? I am a proud member of the first class of undergraduate women admitted to The University in the Fall of … Continue reading →

Posted in life, Relationships, traditions | Tagged 1974, 50 Short Years, 50th reunion, change, customer service, Fralix, life, Patti Fralix, relationships, The Fralix Group, University of Virginia, Women first | Leave a comment