Tag Archives: writing

Customer Service Matters

Posted on September 19, 2025 by Patti Fralix

I am amazed at some shop staff and owners who do not provide an expected level of customer service. I am also amazed at those who do. I have been speaking, consulting, and coaching on Customer Service and related topics … Continue reading →

Posted in life | Tagged business, digital-marketing, life, marketing, writing | Leave a comment

Part Two of My Car Experiences

Posted on September 11, 2025 by Patti Fralix

This story continues where last week’s blog ended. Mike and I were in a completely dead loaner Honda on the side of the road near Williamsburg, Va. Our car expert, Josh, was determining how to solve this problem from his … Continue reading →

Posted in best self, business, change, conflict, gratitude, hope, Leadership, life | Tagged business, cars, change, customer service, family, Fralix, life, Patti Fralix, relationships, The Fralix Group, travel, writing | Leave a comment

An Amazing Week

Posted on September 7, 2025 by Patti Fralix

In my last published blog, I discussed how we still have time to accomplish our goals in 2025. But that is only true if we set goals! I mentioned that if we set and accomplish just one goal a week, … Continue reading →

Posted in life | Tagged blog, business, change, customer service, family, Fralix, friends, life, Patti Fralix, relationships, The Fralix Group, travel, writing | 1 Comment

Goodbye to Summer

Posted on August 31, 2025 by Patti Fralix

It is hard to believe that summer has come and gone. Although summer technically ends on September 22nd, Labor Day marks the unofficial end to summer. Where did it go? I know it is because of my age that time … Continue reading →

Posted in best self, business, change, Christmas, family, gratitude, hope, Leadership, life, love, Relationships, SAUCE, social media, thankful, traditions, travel | Tagged business, change, family, Fralix, friends, goal setting, goals, life, motivation, Patti Fralix, personal-development, relationships, The Fralix Group, writing | Leave a comment

Focusing on What I Can Control

Posted on July 25, 2025 by Patti Fralix

I saw a commercial recently in which the comment was made, “Focus on what you can control; everything else is just noise.” I think it was an ad for Truist. And it is so true! I have thought a lot … Continue reading →

Posted in best self, business, change, conflict, gratitude, hope, Leadership, life, love, Relationships, social media, thankful, tragedy | Tagged business, change, Fralix, friends, life, mel-robbins, mental health, Patti Fralix, personal-growth, relationships, The Fralix Group, writing | Leave a comment

2025 is Half Over!

Posted on June 30, 2025 by Patti Fralix

Hard as it is to believe, this year is half over. Technically, it is half over tomorrow, but that is close enough for us to discuss it! I do not know about you, but I am amazed at how time … Continue reading →

Posted in life | Tagged faith, love, mental health, writing | Leave a comment

Time Is Finite

Posted on March 29, 2025 by Patti Fralix

Just like some of you, I have some family and friends who are dealing with health issues. I am grateful that I am healthy overall, and I do not take that for granted. So, I made myself walk two-and-a-half miles … Continue reading →

Posted in best self, business, change, family, gratitude, hope, Leadership, life | Tagged business, change, family, Fralix, friends, life, love, mental health, Patti Fralix, relationships, The Fralix Group, writing | Leave a comment

Remaining Relevant

Posted on March 14, 2025 by Patti Fralix

Looking around, we see businesses that have failed in the past few years. We also see those that have survived, and even some that have thrived. While it is easy to give Covid or the economy the blame, that is … Continue reading →

Posted in best self, business, change, hope, Leadership, life, Relationships, service, social media | Tagged business, change, customer service, fiction, Fralix, friends, Paris, Patti Fralix, relationships, The Fralix Group, travel, writing | Leave a comment

The Hardest Thing About Working is the Coworkers!

Posted on June 21, 2024 by Patti Fralix

I was speaking with a new friend recently about her career. She had recently retired and was sharing her experience. While she did not give any details, she made the statement that “the hardest thing about working is the coworkers!” … Continue reading →

Posted in best self, change, Relationships | Tagged ask more quesitons, business, change, communication, culture, customer service, direct communication, education, Fralix, friends, hardest things about working is the coworkers, indirect communication, lack of communication, Leadership, life, make less statements, Patti Fralix, positive relationships, relationships, The Fralix Group, workplace issues, writing | 2 Comments

Empathetic Texting

Posted on August 15, 2019 by Patti Fralix

It is a given that communication occurs more now through texting than by face to face or phone. I wish it were not so, but it is. Me too. I find that it is much easier to send a text … Continue reading →

Posted in life, Relationships, social media | Tagged busy, Common courtesies, communication, conversation, empathetic texting, Fralix, misinterpretation, Patti Fralix, phone call, relationships, texting, texting rule, The Fralix Group, writing | Leave a comment