Tag Archives: Raleigh

Service Successes and Failures

Posted on May 17, 2024 by Patti Fralix

I have been speaking and consulting on Customer Service for many years. I still continue to be amazed at the lack of service from so many businesses. I also have an occasional experience of exceptional customer service. Let me tell … Continue reading →

Posted in business, Relationships, service | Tagged change, customer service, Joe's Jewelry, karma, loyalty, NC, Patti Fralix, people don't fail...systems do, Raleigh, Reggie Jackson Honda, relationships, service, Southport, The Fralix Group | Leave a comment

“Why Not Us?”

Posted on April 11, 2024 by Patti Fralix

The past couple of weeks were filled with basketball excitement. Unless you care nothing about sports, you couldn’t help but be wrapped up in the excitement. Depending on who is your favorite team, you had an exciting run. My (men’s) … Continue reading →

Posted in hope, life | Tagged basketball, business, change, Cinderella team, customer service, final four, Fralix, friends, life, NC, NC State, NC State University, NCSU, Patti Fralix, Raleigh, relationships, Sweet 16, The Fralix Group, Why not us?, Wolfpack | Leave a comment

The Mountains and Camp Merrie-Woode Are Calling

Posted on August 11, 2023 by Patti Fralix

With temperatures hovering around a hundred degrees in our area for too many days, a trip to the mountains this week was a welcome reprieve. I drove to Sapphire, NC to meet daughter Tara for camp pick-up of granddaughter Virginia … Continue reading →

Posted in family, life, traditions | Tagged cabin, Camp Merrie-Woode, Cashiers, change, family, Fralix, Highlands, life, mountains, North Carolina, Patti Fralix, Raleigh, relationships, Southport, The Fralix Group, Virginia | Leave a comment

Cleaning Out

Posted on December 14, 2022 by Patti Fralix

Having lived in our home in Raleigh since May of 1988, we have accumulated a lot of stuff. Mike and I have been cleaning out the past few weeks, and are shocked to find what we have been storing. Well, … Continue reading →

Posted in change, life, traditions | Tagged accumulating stuff, cleaning out, finding stuff, memories, moving, Patti, Patti Fralix, Raleigh, stuff, The Fralix Group, too much stuff, traditions, unnecessary duplicates | Leave a comment

Remaining Relevant

Posted on April 16, 2022 by Patti Fralix

Looking around, we see businesses that have failed in the past two years. We also see those that have survived, even some that have thrived. While it is easy to give COVID the blame and the credit for the differences, … Continue reading →

Posted in best self, change, travel | Tagged American Airlines, business, change, change is constant, customer service, Fashion Scholarship Fund, Fralix, Happy Easter!, NC, new york city, Patti Fralix, Raleigh, remaining relevant, Remember Ukraine, Rue 57, The Fralix Group, Wayfarer restaurant | 2 Comments

Customer Service at its Finest

Posted on January 20, 2022 by Patti Fralix

Feeling appreciated is something most people appreciate! When was the last time you received a note of appreciation from a salesperson at a store with whom you do business? Or any positive connection from anyone at companies with whom you … Continue reading →

Posted in gratitude, Relationships, service | Tagged appreciation, customer, customer service, customer service at its finest, customer service team, customers, feeling appreciated, feeling valued, Fralix, Magic Spoon, Patti Fralix, Raleigh, Saks, service, Seth Godin, The Fralix Group | Leave a comment

Merry Christmas To All

Posted on December 22, 2021 by Patti Fralix

There are only a few days left before Christmas. Christmas is most of all a religious holiday, the celebration of the birthday of Jesus. In the midst of all of the frivolity, it is important to center ourselves and remember … Continue reading →

Posted in Christmas, family | Tagged blessings, celebration of the birthday of Jesus, Christmas tree, family, family traditions, Fralix, memories, Merry Christmas to All, NC, Patti Fralix, Raleigh, remember the true meaning of Christmas, sadness and happiness, thankful, The Fralix Group | Leave a comment

70 Years Young

Posted on December 4, 2021 by Patti Fralix

I have heard it said that the days pass so slowly, yet the years pass so quickly. That is so true for me this week. On November 29, 2021, I became 70 years young. That is amazing to me. While … Continue reading →

Posted in family, gratitude, love | Tagged 70 years young, birthday dinner, birthdays are special, Capital Grill of Raleigh, Edible Art birthday cake, Fralix, Happy 70th Birthday, Happy Birthday, Margaux's, November 29th!, Patti Fralix, Raleigh, Sullivan's Steakhouse, The Fralix Group, Turning 70 | 2 Comments

Is Thanksgiving Disappearing?

Posted on November 19, 2021 by Patti Fralix

I know this is a losing battle. My favorite holiday, Thanksgiving, has almost disappeared, taken over by the commercialization of Christmas. While this has gradually occurred in years past, the degree to which Christmas has supplanted Thanksgiving this year is … Continue reading →

Posted in Christmas, family, traditions | Tagged blessed, blessings, celebrate, Christmas, cook, family, food, Fralix, Happy Thanksgiving, holiday, Maryland, Patti Fralix, Raleigh, Thanksgiving, The Fralix Group, traditions | 2 Comments

We Must Never Forget

Posted on September 17, 2021 by Patti Fralix

It is a dreary day in Raleigh. No sun, and it looks like it will rain. I know that my mood is affected by this, and I am doing what I can to shake it. There are reasons other than … Continue reading →

Posted in life, service, traditions | Tagged 9/11, Fralix, life, NC, Never forget, Patti Fralix, Raleigh, relationships, Southport, The Fralix Group, we must never forget, We shall never forget | Leave a comment