Category Archives: business

Serving Customers

Posted on February 28, 2025 by Patti Fralix

I have long been interested in customer service. It is one of the three areas of focus of my business, The Fralix Group, and has been for all thirty-three years that I have been in business. The other two areas … Continue reading →

Posted in best self, business, change, family, life, Relationships, service | Tagged blog, business, change, coffee, customer service, Fralix, friends, life, Patti Fralix, relationships, travel | Leave a comment

Who Are Your People?

Posted on February 18, 2025 by Patti Fralix

As I think about my people, I divide them into three categories: Family, Friends, and Others. I have long since learned that it is hard to maintain relationships at all, much less relationships in which there is no logical connection … Continue reading →

Posted in best self, business, change, family, gratitude, hope, Leadership, life, love, Relationships, social media, thankful, traditions | Tagged business, change, family, Fralix, friends, life, love, mental health, Patti Fralix, relationships, The Fralix Group | 2 Comments

Criticism To Ignore

Posted on February 10, 2025 by Patti Fralix

Posted in best self, business, conflict, Leadership, life, Relationships, SAUCE | Tagged business, change, criticism, customer service, feedback, Fralix, friends, Leadership, life, Patti Fralix, personal-development, relationships, self improvement, The Fralix Group | Comments Off

Paying Attention To The Tension

Posted on November 23, 2024 by Patti Fralix

I love to listen to podcasts, and especially when I am walking. I recently listened to a podcast by Andy Stanley, and it touched me so much that I have listened to it twice. The podcast is titled “better decisions, … Continue reading →

Posted in best self, business, change, hope, Leadership, life, thankful | Tagged business, change, Fralix, life, meditation, mental health, mindfulness, Patti Fralix, podcast, self-care, The Fralix Group | Leave a comment

Wasting My Time and Money

Posted on September 15, 2024 by Patti Fralix

I have had several situations occur recently that have wasted my time and money. All of these have occurred with me as a customer. Customer service has long been a passion of mine, so as a customer concerned about my … Continue reading →

Posted in business, life, service | Tagged ambiguity, business, business blog, customer service, Leadership, life, money, Patti Fralix, service, The Fralix Group, time | Leave a comment

Service Successes and Failures

Posted on May 17, 2024 by Patti Fralix

I have been speaking and consulting on Customer Service for many years. I still continue to be amazed at the lack of service from so many businesses. I also have an occasional experience of exceptional customer service. Let me tell … Continue reading →

Posted in business, Relationships, service | Tagged change, customer service, Joe's Jewelry, karma, loyalty, NC, Patti Fralix, people don't fail...systems do, Raleigh, Reggie Jackson Honda, relationships, service, Southport, The Fralix Group | Leave a comment

Do People Not Care Anymore?!

Posted on April 18, 2024 by Patti Fralix

“People just don’t care anymore.” Those words were spoken by the man behind the counter at my new favorite coffee shop. I assume he is the owner, but I am making an assumption. He made this comment when we were … Continue reading →

Posted in business, change, service | Tagged business, change, customer service, do people care?, Fralix, living your passion, loyalty, passion, Patti Fralix, recruit, relationships, remote work, The Fralix Group, times have changed, train and manage younger generations, working a job or a career? | Leave a comment

What Is Your SAUCE?

Posted on March 22, 2024 by Patti Fralix

Some of you who have followed my writings may be familiar with my Personality quiz, It’s in the SAUCE! I developed this tool almost thirty years ago while working with a national company hired to do management development with their … Continue reading →

Posted in business, Leadership | Tagged action, behavior change, business, change, connection, customer service, Effect, Fralix, It's in the SAUCE, Patti Fralix, personality, Personality Quiz, Personality Test, relationships, SAUCE, Specifics, The Fralix Group, understanding | Leave a comment

Shopping at the Largest Shopping Mall in the World

Posted on January 17, 2024 by Patti Fralix

Well, it isn’t really a shopping mall. It is the Atlanta Gift Market. It is where retail shop buyers shop. I am here for one of the two large shopping markets that are held each year. One is in January, … Continue reading →

Posted in business, travel | Tagged Amazon, Atlanta Gift Market, business, Crossroads Gathering Place, customer service, financial goals, Fralix, in-store shopping, Market on the Square, NC, Northrop Antiques Mall, Northrop Mall, Oak Island, online shopping, Patti Fralix, retail shops, shopping, small business, Southport, The Fralix Group | 2 Comments

A Few Thoughts

Posted on August 17, 2023 by Patti Fralix

On the drive recently to the mountains to pick up granddaughter Virginia from camp, I listened to Audible. 101 ESSAYS that will CHANGE the way YOU THINK by Brianna Wiest, which I had listened to previously, has some wonderful nuggets … Continue reading →

Posted in best self, business, change | Tagged 101 essays that will change the way you think, Brianna Wiest, change, Fralix, life, Patti Fralix, The Fralix Group, thoughts, wisdom | Leave a comment