Category Archives: service

Remaining Relevant

Posted on March 14, 2025 by Patti Fralix

Looking around, we see businesses that have failed in the past few years. We also see those that have survived, and even some that have thrived. While it is easy to give Covid or the economy the blame, that is … Continue reading →

Posted in best self, business, change, hope, Leadership, life, Relationships, service, social media | Tagged business, change, customer service, fiction, Fralix, friends, Paris, Patti Fralix, relationships, The Fralix Group, travel, writing | Leave a comment

A Good Life is Purposeful and Passionate

Posted on March 7, 2025 by Patti Fralix

The question is often asked, “Which is more important, Purpose or Passion?” I think that question puts the wrong focus on this issue. Purpose and Passion are both important, and the best answer to the Purpose and Passion importance question … Continue reading →

Posted in best self, business, change, Leadership, life, service, social media | Tagged business, change, customer service, Fralix, inspiration, life, motivation, Patti Fralix, personal-development, personal-growth, purpose, relationships | Leave a comment

Serving Customers

Posted on February 28, 2025 by Patti Fralix

I have long been interested in customer service. It is one of the three areas of focus of my business, The Fralix Group, and has been for all thirty-three years that I have been in business. The other two areas … Continue reading →

Posted in best self, business, change, family, life, Relationships, service | Tagged blog, business, change, coffee, customer service, Fralix, friends, life, Patti Fralix, relationships, travel | Leave a comment

Wasting My Time and Money

Posted on September 15, 2024 by Patti Fralix

I have had several situations occur recently that have wasted my time and money. All of these have occurred with me as a customer. Customer service has long been a passion of mine, so as a customer concerned about my … Continue reading →

Posted in business, life, service | Tagged ambiguity, business, business blog, customer service, Leadership, life, money, Patti Fralix, service, The Fralix Group, time | Leave a comment

Paying It Forward

Posted on August 17, 2024 by Patti Fralix

Last week I had the privilege of helping a cousin pack up and move from his antebellum home in Virginia, a home he has loved, and grieved leaving. I can identify. My cousin Mason is my beloved and deceased Uncle … Continue reading →

Posted in family, life, Relationships, service | Tagged appreciation of time, change, declutter, family, Fralix, help others, if you can, life, memories, Patti Fralix, paying it forward, relationships, The Fralix Group, time is a gift, you should | 2 Comments

What Will It Take?

Posted on July 18, 2024 by Patti Fralix

These are difficult times. The division in our country is getting worse. We had an assassination attempt on past president, Donald Trump, last weekend. While the assassination attempt was not successful, Donald Trump was injured, and three other people were … Continue reading →

Posted in best self, life, service | Tagged Americans, business, change, Democrats, Fralix, friends, Harris, human race, life, Patti Fralix, politics, relationships, Republicans, respectful, The Fralix Group, Trump, Vance, what will it take, White House | Leave a comment

People Skills

Posted on May 23, 2024 by Patti Fralix

I left a coaching session today, thinking about the client. I have been working with this client for several months, and I always look forward to our sessions. While I try to not work with clients who I do not … Continue reading →

Posted in gratitude, Relationships, service | Tagged business, change, coaching clients, customer service, engaging, Fralix, fun, giving, good friend network, life, open, optimistic, Patti Fralix, people skills, positive, relationships, spread love not negativity, The Fralix Group, trust, vulnerable | Leave a comment

Service Successes and Failures

Posted on May 17, 2024 by Patti Fralix

I have been speaking and consulting on Customer Service for many years. I still continue to be amazed at the lack of service from so many businesses. I also have an occasional experience of exceptional customer service. Let me tell … Continue reading →

Posted in business, Relationships, service | Tagged change, customer service, Joe's Jewelry, karma, loyalty, NC, Patti Fralix, people don't fail...systems do, Raleigh, Reggie Jackson Honda, relationships, service, Southport, The Fralix Group | Leave a comment

Do People Not Care Anymore?!

Posted on April 18, 2024 by Patti Fralix

“People just don’t care anymore.” Those words were spoken by the man behind the counter at my new favorite coffee shop. I assume he is the owner, but I am making an assumption. He made this comment when we were … Continue reading →

Posted in business, change, service | Tagged business, change, customer service, do people care?, Fralix, living your passion, loyalty, passion, Patti Fralix, recruit, relationships, remote work, The Fralix Group, times have changed, train and manage younger generations, working a job or a career? | Leave a comment

Dancing the Night Away

Posted on February 1, 2024 by Patti Fralix

Mike and I traveled to Wilson, NC last Saturday for our annual Wilson Cotillion Ball. We were living in Wilson in the mid-eighties, and we were one of the thirteen original couples who started the Cotillion. Although Mike and I … Continue reading →

Posted in family, Relationships, service | Tagged annual ball, ballroom dancing, change, dancing, Dancing the night away, Fralix, friends, Gene Barnes, life, long time friends, NC, Patti Fralix, relationships, The Fralix Group, Wilson, Wilson Cotillion Ball | 1 Comment