Author Archives: Patti Fralix

About Patti Fralix

Patti Fralix inspires positive change in work, life, and family through Speaking, Consulting, and Coaching in three specialty areas: Leadership, Managing Differences, and Customer Service. Her leadership firm, The Fralix Group, Inc., has been helping clients achieve practical and tangible results for twenty-two years.

Service Issues

Posted on April 3, 2023 by Patti Fralix

It may be due to post-COVID challenges, such as short staffing, although I am tired of COVID being used as an excuse for every problem. It may be due to generational differences, such as some in younger generations talking to … Continue reading →

Posted in conflict, Relationships, service | Tagged business, communication, COVID issues, custo, customer, customer is king, customer service, Fralix, generational issues, lack of respect, Patti Fralix, relationships, service, Service issues, The Fralix Group | Leave a comment

Lessons From A 6-Year-Old

Posted on March 30, 2023 by Patti Fralix

How soon should a thank you note be written after the event that requires one? “Requires one,” you might ask? We will come back to that later. For now, let’s pose the question again. How soon should a thank you … Continue reading →

Posted in gratitude, life, Relationships | Tagged family, Fralix, friends, gratitude, lessons, life, Patti Fralix, relationships, thank you notes, The Fralix Group, writing thank you notes | 1 Comment

Joy Cometh In The Morning

Posted on March 23, 2023 by Patti Fralix

My writing well was dry. Hard as I tried, I could not think of my message for this blog. This rarely happens, but today it did. I think I am tired, maybe even exhausted, probably from all of the packing … Continue reading →

Posted in life | Tagged changing season, daffodils, Fralix, it is in us, Joy Cometh in the Morning, joy is not in things, let go of the darkness, lives are like the seasons, Patti Fralix, The Fralix Group, touched my heart | Leave a comment

Taking Care Of Our Environment

Posted on March 15, 2023 by Patti Fralix

On a recent trip to Alexandria, Virginia, which is a wonderful walking city with a great downtown, I discovered a book I am so enjoying, Sustainable Minimalism, published in 2021 by Stephanie Marie Seferian. The book has me making some … Continue reading →

Posted in change, life | Tagged Alexandria, books, clutter, environment, Fralix, less things, Patti Fralix, small changes, Stephanie Marie Seferian, Sustainable Minimalism, Taking care of our environment, The Fralix Group, too many things, travel, using less paper, VA | 1 Comment

Changes Outside of Our Control

Posted on March 10, 2023 by Patti Fralix

I have experienced a lot of change recently, the most impactful being the sale of our home and moving into a much smaller home in a neighborhood somewhat removed from our local haunts. While I resisted that change for quite … Continue reading →

Posted in change, life, traditions | Tagged A Year in the Life of a Recovering Spendaholic, cash is king, change, change is good, change is tough, changes, Changes outside of our control, control, family, home, How to Survive Change You Didn't Ask for by M. J. Ryan, lessons, Sawmill Tap Room, Tuesday Morning | Leave a comment

It’s All About the Culture

Posted on March 1, 2023 by Patti Fralix

Last week I wrote about problems in retail, specifically staff not being customer oriented. This is the other side of the story. Mike and I were in High Point, NC last weekend staying over in route back from a visit … Continue reading →

Posted in service, travel | Tagged culture, customer service, Fralix, friendly, high point nc, It's all about the culture, J Butler's Bar and Grill, Maya Angelou, Patti Fralix, Principle-Centered Leadership, service, Stephen Covey, The Fralix Group | 2 Comments

Retail Challenges

Posted on February 22, 2023 by Patti Fralix

I have long enjoyed shopping, but not lately. And the use of the word “shopping” is intentional. By shopping, I do not necessarily mean buying. Shopping has been an outlet for me. I used to enjoy shopping for hours and … Continue reading →

Posted in change, Relationships, service | Tagged A Year in the Life of a Recovering Spendaholic, customer service, expect delays, expectations, Fralix, Joshua Becker, lack of friendly service, lack of service, lack of the basics, more patience, online shopping, Patti, Patti Fralix, poor attitudes, retail challenges, shopping, short-staffed, The Fralix Group, The More of Less, time | Leave a comment

What Does Love Have To Do With It?!

Posted on February 14, 2023 by Patti Fralix

Happy Valentine’s Day! This day in the year that some think was created by Hallmark and florists to sell cards, flowers, and candy is here again. My, doesn’t time fly? I hope you have a wonderful Valentine’s Day with your … Continue reading →

Posted in best self, change, Relationships | Tagged Be your best self, candy, change, chocolate, February, flowers, Fralix, Happy Valentine's Day!, healthy emotionally, Heart month, Hugs, life, love, love yourself, Patti Fralix, relationships, Self-confidence, Self-esteem, The Fralix Group, What does love have to do with it? | Leave a comment

Still Cleaning Out

Posted on February 9, 2023 by Patti Fralix

It has been five weeks since we moved, and I am still cleaning out. I remain amazed at all of the stuff we have accumulated over the years. While moving from a 4800 square foot house to one that is … Continue reading →

Posted in change, family, life | Tagged decisions, dilemma, Fralix, furniture, moving, Patti Fralix, still cleaning out, The Fralix Group | Leave a comment

A New Month in a New Year

Posted on February 1, 2023 by Patti Fralix

January 2023 is now history, and a new month in a new year is here. February 2023 is heart month, includes Valentine’s Day, and also includes our granddaughter Elsie’s 16th birthday. Time is flying by. It is hard for me … Continue reading →

Posted in best self, change, life | Tagged A new month a new year, behavior change, changes, consistent, exercise more, February, Fralix, Heart month, January 2023, lose weight, New Year's Resolutions, Patti, Patti Fralix, promises, spend less money, systems, systems help, The Fralix Group, time marches on | Leave a comment