Author Archives: Patti Fralix

About Patti Fralix

Patti Fralix inspires positive change in work, life, and family through Speaking, Consulting, and Coaching in three specialty areas: Leadership, Managing Differences, and Customer Service. Her leadership firm, The Fralix Group, Inc., has been helping clients achieve practical and tangible results for twenty-two years.

Cleaning Out, Again.

Posted on June 14, 2024 by Patti Fralix

I was looking for a particular color of nail polish, which I never found. But I found so much more. Even I was shocked at the duplicates and multiples I discovered in my search for that one color of nail … Continue reading →

Posted in best self, change, life | Tagged business, change, cleaning out, Fralix, having too much, life, Patti Fralix, stuff, The Fralix Group | Leave a comment

50 Short Years

Posted on June 5, 2024 by Patti Fralix

How could it be 50 years? How could 50 years have passed since I graduated from the University of Virginia? I am a proud member of the first class of undergraduate women admitted to The University in the Fall of … Continue reading →

Posted in life, Relationships, traditions | Tagged 1974, 50 Short Years, 50th reunion, change, customer service, Fralix, life, Patti Fralix, relationships, The Fralix Group, University of Virginia, Women first | Leave a comment

Building Confidence

Posted on May 30, 2024 by Patti Fralix

Do you know what are your non-negotiable needs? These are needs that must be met for you to feel and act most confident and effective. I am sure that you know the difference in needs and wants. I am also … Continue reading →

Posted in best self, change | Tagged be our best, Building Confidence, business, change, commitment, confidence, financial stability, Fralix, friends, life, needs vs wants, non-negotiable needs, Patti Fralix, relationships, Self-confidence, Self-esteem, The Fralix Group, your purpose | Leave a comment

People Skills

Posted on May 23, 2024 by Patti Fralix

I left a coaching session today, thinking about the client. I have been working with this client for several months, and I always look forward to our sessions. While I try to not work with clients who I do not … Continue reading →

Posted in gratitude, Relationships, service | Tagged business, change, coaching clients, customer service, engaging, Fralix, fun, giving, good friend network, life, open, optimistic, Patti Fralix, people skills, positive, relationships, spread love not negativity, The Fralix Group, trust, vulnerable | Leave a comment

Service Successes and Failures

Posted on May 17, 2024 by Patti Fralix

I have been speaking and consulting on Customer Service for many years. I still continue to be amazed at the lack of service from so many businesses. I also have an occasional experience of exceptional customer service. Let me tell … Continue reading →

Posted in business, Relationships, service | Tagged change, customer service, Joe's Jewelry, karma, loyalty, NC, Patti Fralix, people don't fail...systems do, Raleigh, Reggie Jackson Honda, relationships, service, Southport, The Fralix Group | Leave a comment

Confidence, Competence, and Commitment

Posted on May 10, 2024 by Patti Fralix

These are challenging times. Prices on most everything have increased, there is job and career insecurity for many people, and the world’s problems continue to cause us great concern. What can we do to manage these times? When things are … Continue reading →

Posted in best self, Leadership | Tagged business, change, committed, competent, confident, COVID, customer service, demands of a changing world, Fralix, friends, job, life, loyalty, outside of our control, Patti Fralix, relationships, The Fralix Group | Leave a comment

A Celebration of Commitment

Posted on May 2, 2024 by Patti Fralix

Mike and I celebrated our fortieth anniversary on Sunday, April 28th. It is hard to believe that we have been married for forty years. I know that many of you are like me and wonder where the years have gone. … Continue reading →

Posted in life, love, Relationships, thankful | Tagged 40 years!, 40th wedding anniversary, Board of Trade, celebrations, commitment, family, Fralix, friends, Hilton Resort, life, marriage, Mike Fralix, Myrtle Beach, Patti Fralix, relationships, Rioz Brazilian Steakhouse, The Fralix Group, traditions | Leave a comment

Staying In Our Own Lane!

Posted on April 25, 2024 by Patti Fralix

This blog was initially to be a call to action for managers. The reason for this is that I have heard too many stories lately of intimidating managers making inappropriate comments to staff. Comments that belittle staff and place them … Continue reading →

Posted in best self, conflict, Relationships | Tagged business, change, communication, customer service, family, Fralix, friends, helping others, inappropriate comments by managers, life, Management, minding your own business, opinions, opinionx, Patti Fralix, relationships, Staying in our own lane, success, The Fralix Group | Leave a comment

Do People Not Care Anymore?!

Posted on April 18, 2024 by Patti Fralix

“People just don’t care anymore.” Those words were spoken by the man behind the counter at my new favorite coffee shop. I assume he is the owner, but I am making an assumption. He made this comment when we were … Continue reading →

Posted in business, change, service | Tagged business, change, customer service, do people care?, Fralix, living your passion, loyalty, passion, Patti Fralix, recruit, relationships, remote work, The Fralix Group, times have changed, train and manage younger generations, working a job or a career? | Leave a comment

“Why Not Us?”

Posted on April 11, 2024 by Patti Fralix

The past couple of weeks were filled with basketball excitement. Unless you care nothing about sports, you couldn’t help but be wrapped up in the excitement. Depending on who is your favorite team, you had an exciting run. My (men’s) … Continue reading →

Posted in hope, life | Tagged basketball, business, change, Cinderella team, customer service, final four, Fralix, friends, life, NC, NC State, NC State University, NCSU, Patti Fralix, Raleigh, relationships, Sweet 16, The Fralix Group, Why not us?, Wolfpack | Leave a comment