Tag Archives: customer service

If I Owe You an Apology, I apologize!

Posted on July 31, 2024 by Patti Fralix

We should know if we owe someone an apology! An apology given after the words, “If I Owe You an Apology” is not an apology at all. Don’t qualify your apology, just apologize! And do not say, “That was not … Continue reading →

Posted in best self, conflict, life | Tagged apologizing, apology, change, customer service, Fralix, friends, I apologize, I'm sorry, If I owe you an apology, intent, intent is irrelevant, life, news, Patti Fralix, relationship, relationships, The Fralix Group, treating people well | 1 Comment

Summer is Slipping Away

Posted on July 26, 2024 by Patti Fralix

It isn’t just the summer that is slipping away. Months and years are passing so quickly. Perhaps it is time to focus on what you want your next few years to include, while there is still time. Maybe it is … Continue reading →

Posted in best self, change, Relationships | Tagged business, change, customer service, family, Fralix, friendly, friends, fun, helping others, Kind, Kindness is magic, life, loving others, patience, Patti Fralix, relationships, summer, The Fralix Group, time is passing quickly | Leave a comment

Be the Change

Posted on June 25, 2024 by Patti Fralix

One of my heroes is Gandhi. One of my favorite quotes from Gandhi is “You must be the change you wish to see in the world.” This quote speaks volumes to me. The tagline for my business of more than … Continue reading →

Posted in best self, change | Tagged balancing work and life, be the change, blog, change, change is good, customer service, family, family work, Fralix, friends, Gandhi, Inspiring Positive Change, life, market work, Patti Fralix, relationships, The Fralix Group, travel, volunteer, volunteer work, volunteering | Leave a comment

The Hardest Thing About Working is the Coworkers!

Posted on June 21, 2024 by Patti Fralix

I was speaking with a new friend recently about her career. She had recently retired and was sharing her experience. While she did not give any details, she made the statement that “the hardest thing about working is the coworkers!” … Continue reading →

Posted in best self, change, Relationships | Tagged ask more quesitons, business, change, communication, culture, customer service, direct communication, education, Fralix, friends, hardest things about working is the coworkers, indirect communication, lack of communication, Leadership, life, make less statements, Patti Fralix, positive relationships, relationships, The Fralix Group, workplace issues, writing | 2 Comments

50 Short Years

Posted on June 5, 2024 by Patti Fralix

How could it be 50 years? How could 50 years have passed since I graduated from the University of Virginia? I am a proud member of the first class of undergraduate women admitted to The University in the Fall of … Continue reading →

Posted in life, Relationships, traditions | Tagged 1974, 50 Short Years, 50th reunion, change, customer service, Fralix, life, Patti Fralix, relationships, The Fralix Group, University of Virginia, Women first | Leave a comment

People Skills

Posted on May 23, 2024 by Patti Fralix

I left a coaching session today, thinking about the client. I have been working with this client for several months, and I always look forward to our sessions. While I try to not work with clients who I do not … Continue reading →

Posted in gratitude, Relationships, service | Tagged business, change, coaching clients, customer service, engaging, Fralix, fun, giving, good friend network, life, open, optimistic, Patti Fralix, people skills, positive, relationships, spread love not negativity, The Fralix Group, trust, vulnerable | Leave a comment

Service Successes and Failures

Posted on May 17, 2024 by Patti Fralix

I have been speaking and consulting on Customer Service for many years. I still continue to be amazed at the lack of service from so many businesses. I also have an occasional experience of exceptional customer service. Let me tell … Continue reading →

Posted in business, Relationships, service | Tagged change, customer service, Joe's Jewelry, karma, loyalty, NC, Patti Fralix, people don't fail...systems do, Raleigh, Reggie Jackson Honda, relationships, service, Southport, The Fralix Group | Leave a comment

Confidence, Competence, and Commitment

Posted on May 10, 2024 by Patti Fralix

These are challenging times. Prices on most everything have increased, there is job and career insecurity for many people, and the world’s problems continue to cause us great concern. What can we do to manage these times? When things are … Continue reading →

Posted in best self, Leadership | Tagged business, change, committed, competent, confident, COVID, customer service, demands of a changing world, Fralix, friends, job, life, loyalty, outside of our control, Patti Fralix, relationships, The Fralix Group | Leave a comment

Staying In Our Own Lane!

Posted on April 25, 2024 by Patti Fralix

This blog was initially to be a call to action for managers. The reason for this is that I have heard too many stories lately of intimidating managers making inappropriate comments to staff. Comments that belittle staff and place them … Continue reading →

Posted in best self, conflict, Relationships | Tagged business, change, communication, customer service, family, Fralix, friends, helping others, inappropriate comments by managers, life, Management, minding your own business, opinions, opinionx, Patti Fralix, relationships, Staying in our own lane, success, The Fralix Group | Leave a comment

Do People Not Care Anymore?!

Posted on April 18, 2024 by Patti Fralix

“People just don’t care anymore.” Those words were spoken by the man behind the counter at my new favorite coffee shop. I assume he is the owner, but I am making an assumption. He made this comment when we were … Continue reading →

Posted in business, change, service | Tagged business, change, customer service, do people care?, Fralix, living your passion, loyalty, passion, Patti Fralix, recruit, relationships, remote work, The Fralix Group, times have changed, train and manage younger generations, working a job or a career? | Leave a comment