Tag Archives: customer service

“Why Not Us?”

Posted on April 11, 2024 by Patti Fralix

The past couple of weeks were filled with basketball excitement. Unless you care nothing about sports, you couldn’t help but be wrapped up in the excitement. Depending on who is your favorite team, you had an exciting run. My (men’s) … Continue reading →

Posted in hope, life | Tagged basketball, business, change, Cinderella team, customer service, final four, Fralix, friends, life, NC, NC State, NC State University, NCSU, Patti Fralix, Raleigh, relationships, Sweet 16, The Fralix Group, Why not us?, Wolfpack | Leave a comment

What Is Your SAUCE?

Posted on March 22, 2024 by Patti Fralix

Some of you who have followed my writings may be familiar with my Personality quiz, It’s in the SAUCE! I developed this tool almost thirty years ago while working with a national company hired to do management development with their … Continue reading →

Posted in business, Leadership | Tagged action, behavior change, business, change, connection, customer service, Effect, Fralix, It's in the SAUCE, Patti Fralix, personality, Personality Quiz, Personality Test, relationships, SAUCE, Specifics, The Fralix Group, understanding | Leave a comment

A New Season

Posted on March 14, 2024 by Patti Fralix

With the recent advent of Daylight Savings Time, it seems that Spring has already sprung. Daylight savings Time arrived in all U.S. states except Arizona and Hawaii on Sunday, March 10th. Although all of us do not appreciate that it … Continue reading →

Posted in best self, change, life | Tagged 2024 Spring, change, customer service, Fralix, friends, goals, life, losing weight, meeting goals, Patti Fralix, relationships, resetting, seasons change, setting goals, She believed she could, The Fralix Group | Leave a comment

Another Change

Posted on February 9, 2024 by Patti Fralix

As one who has experienced significant Change in the past few years, one would think that I would be used to Change. But not. While I know at a surface level that the only constant is Change, I still struggle … Continue reading →

Posted in change, life | Tagged another change, business, Carmax, change, customer service, Fralix, Honda, new car, on this road called life, Patti Fralix, relationships, The Fralix Group, van | Leave a comment

Shopping at the Largest Shopping Mall in the World

Posted on January 17, 2024 by Patti Fralix

Well, it isn’t really a shopping mall. It is the Atlanta Gift Market. It is where retail shop buyers shop. I am here for one of the two large shopping markets that are held each year. One is in January, … Continue reading →

Posted in business, travel | Tagged Amazon, Atlanta Gift Market, business, Crossroads Gathering Place, customer service, financial goals, Fralix, in-store shopping, Market on the Square, NC, Northrop Antiques Mall, Northrop Mall, Oak Island, online shopping, Patti Fralix, retail shops, shopping, small business, Southport, The Fralix Group | 2 Comments

Having Fun at Work

Posted on August 3, 2023 by Patti Fralix

Mike and I spent the weekend cleaning out the remaining boxes from our move that were still in the garage. It was painful and yet also heartwarming. Not only did we have to make decisions about what Not to keep, … Continue reading →

Posted in business, Relationships, service | Tagged be willing to do what you ask others to do, business, Classic Coffees, customer service, enjoy what you do and have fun while you work, Fralix, having fun at work, Jeff Vojta, life, love those chairs, love those tables, Mike Fralix, Patti Fralix, relationships, serve your customer, take time to laugh at yourself, The Flying Cloud, treat all people fairly, work hard and play hard | 2 Comments

Give Your Customers What They Want

Posted on July 28, 2023 by Patti Fralix

The customer tells us what they want and expect, but too often we aren’t listening. Or we may hear, and fail to do what is desired or expected. Then what could be a good experience becomes a disappointing one. I … Continue reading →

Posted in service | Tagged appreciation, business, customer service, customers, Fralix, life, Patti Fralix, relationships, service, The Fralix Group | 1 Comment

Random Thoughts and Patterns

Posted on July 19, 2023 by Patti Fralix

Having a writing drought, I decided to just jot down some random thoughts. A pattern may emerge. I wonder if you see any patterns. I do. But I will leave you to discover your own and decide what mine means … Continue reading →

Posted in best self, gratitude, life, love | Tagged business, change, customer service, family, Fralix, friends, life, Patti Fralix, Random Thoughts, relationships, The Fralix Group | 2 Comments

Saying Goodbye to an Old Friend

Posted on June 6, 2023 by Patti Fralix

May 26, 2023, marked the end of an era. While we had known for several months that the end was coming, we were still not prepared for it. We thought we were since we and many others had been lamenting … Continue reading →

Posted in change, gratitude, service, traditions | Tagged Cheers, closing, customer service, End of an Era, family, Fralix, Patti Fralix, Sawmill, Sawmill Tap Room, Sawmill Taproom, Saying Goodby, service, The Fralix Group, tradition | Leave a comment

Service Issues

Posted on April 3, 2023 by Patti Fralix

It may be due to post-COVID challenges, such as short staffing, although I am tired of COVID being used as an excuse for every problem. It may be due to generational differences, such as some in younger generations talking to … Continue reading →

Posted in conflict, Relationships, service | Tagged business, communication, COVID issues, custo, customer, customer is king, customer service, Fralix, generational issues, lack of respect, Patti Fralix, relationships, service, Service issues, The Fralix Group | Leave a comment