Tag Archives: NC

Service Successes and Failures

Posted on May 17, 2024 by Patti Fralix

I have been speaking and consulting on Customer Service for many years. I still continue to be amazed at the lack of service from so many businesses. I also have an occasional experience of exceptional customer service. Let me tell … Continue reading →

Posted in business, Relationships, service | Tagged change, customer service, Joe's Jewelry, karma, loyalty, NC, Patti Fralix, people don't fail...systems do, Raleigh, Reggie Jackson Honda, relationships, service, Southport, The Fralix Group | Leave a comment

“Why Not Us?”

Posted on April 11, 2024 by Patti Fralix

The past couple of weeks were filled with basketball excitement. Unless you care nothing about sports, you couldn’t help but be wrapped up in the excitement. Depending on who is your favorite team, you had an exciting run. My (men’s) … Continue reading →

Posted in hope, life | Tagged basketball, business, change, Cinderella team, customer service, final four, Fralix, friends, life, NC, NC State, NC State University, NCSU, Patti Fralix, Raleigh, relationships, Sweet 16, The Fralix Group, Why not us?, Wolfpack | Leave a comment

Dancing the Night Away

Posted on February 1, 2024 by Patti Fralix

Mike and I traveled to Wilson, NC last Saturday for our annual Wilson Cotillion Ball. We were living in Wilson in the mid-eighties, and we were one of the thirteen original couples who started the Cotillion. Although Mike and I … Continue reading →

Posted in family, Relationships, service | Tagged annual ball, ballroom dancing, change, dancing, Dancing the night away, Fralix, friends, Gene Barnes, life, long time friends, NC, Patti Fralix, relationships, The Fralix Group, Wilson, Wilson Cotillion Ball | 1 Comment

Shopping at the Largest Shopping Mall in the World

Posted on January 17, 2024 by Patti Fralix

Well, it isn’t really a shopping mall. It is the Atlanta Gift Market. It is where retail shop buyers shop. I am here for one of the two large shopping markets that are held each year. One is in January, … Continue reading →

Posted in business, travel | Tagged Amazon, Atlanta Gift Market, business, Crossroads Gathering Place, customer service, financial goals, Fralix, in-store shopping, Market on the Square, NC, Northrop Antiques Mall, Northrop Mall, Oak Island, online shopping, Patti Fralix, retail shops, shopping, small business, Southport, The Fralix Group | 2 Comments

Retail in December

Posted on December 8, 2022 by Patti Fralix

Retail is a hard job, especially so in December, the busiest shopping time of the year. There are ways that salespeople can make it more pleasant. The best way they can make it more pleasant is by being pleasant! I … Continue reading →

Posted in Relationships, service | Tagged customer service, Fralix, friendly, NC, Northrop Antique Mall, Patti, Patti Fralix, retail, Retail in December, sales, Southport, The Fralix Group, waitress | Leave a comment

Remaining Relevant

Posted on April 16, 2022 by Patti Fralix

Looking around, we see businesses that have failed in the past two years. We also see those that have survived, even some that have thrived. While it is easy to give COVID the blame and the credit for the differences, … Continue reading →

Posted in best self, change, travel | Tagged American Airlines, business, change, change is constant, customer service, Fashion Scholarship Fund, Fralix, Happy Easter!, NC, new york city, Patti Fralix, Raleigh, remaining relevant, Remember Ukraine, Rue 57, The Fralix Group, Wayfarer restaurant | 2 Comments

Merry Christmas To All

Posted on December 22, 2021 by Patti Fralix

There are only a few days left before Christmas. Christmas is most of all a religious holiday, the celebration of the birthday of Jesus. In the midst of all of the frivolity, it is important to center ourselves and remember … Continue reading →

Posted in Christmas, family | Tagged blessings, celebration of the birthday of Jesus, Christmas tree, family, family traditions, Fralix, memories, Merry Christmas to All, NC, Patti Fralix, Raleigh, remember the true meaning of Christmas, sadness and happiness, thankful, The Fralix Group | Leave a comment

We Must Never Forget

Posted on September 17, 2021 by Patti Fralix

It is a dreary day in Raleigh. No sun, and it looks like it will rain. I know that my mood is affected by this, and I am doing what I can to shake it. There are reasons other than … Continue reading →

Posted in life, service, traditions | Tagged 9/11, Fralix, life, NC, Never forget, Patti Fralix, Raleigh, relationships, Southport, The Fralix Group, we must never forget, We shall never forget | Leave a comment

Letting Go

Posted on February 6, 2021 by Patti Fralix

This past year has found many of us at home more than ever. While there is always much that can be done at home, many, like me, avoid doing those things. I have never really enjoyed housework and have been … Continue reading →

Posted in change, family, life | Tagged A Year in the Life of a Recovering Spendaholic, change, Changing Me from the Inside Out, Fralix, having too much, letting go, life change, NC, Patti Fralix, purging, purging items, Raleigh, stuff, The Fralix Group, time, too many clothes, Too much | 2 Comments

Looking Back

Posted on January 5, 2021 by Patti Fralix

Before we get too far into 2021, I want to look back on 2020, specifically the COVID time, March to December. I do not want to forget this time. This will be my month-by-month chronology. March 2020 started out as … Continue reading →

Posted in change, life, thankful, travel | Tagged 2020, 2021, ambiguity, beach, Blowing Rock, change, children, COVID, daughter, death, family, Fralix, Georgia, grandchildren, happiness, Hilton Head, How to Move to Canada, Key West, life is fragile, loss, masks, NC, Oak Island NC, pandemic, Patti Fralix, Raleigh, social distancing, St. Marys, stress, thankful, The Fralix Group, travel | 2 Comments