Tag Archives: Patti Fralix

Managing Our Frustrations

Posted on May 28, 2021 by Patti Fralix

Things seem to take longer lately than they normally do. The “lately” part relates to since COVID. Now that many businesses are open again and many people are out and about, there are some definite challenges with service. You have … Continue reading →

Posted in best self, change, life | Tagged are you calm?, behavior, busier, do high-performance activities, Fralix, frustration, frustration becoming dangerous, get rid of what is not important, in the red zone, managing our frustrations, Memorial Day weekend, Patti Fralix, Perform, plan, plan better than you think you need to, Purge, slower pace, staying calm, taking longer than usual, The Fralix Group, timely, USA is opening back up | 2 Comments

Our (Almost) New Normal

Posted on May 19, 2021 by Patti Fralix

When the CDC removed restrictions for indoor and outdoor gatherings for vaccinated people last week, and governors followed suit, a new normal began. We could almost hear an audible sign as many took off their masks and rejoined society at … Continue reading →

Posted in best self, change | Tagged ambiguity, CDC, change, COVID, Fralix, gas shortage, know yourself, manage money, manage resources, manage time, mask restrictions, new normal, normal, Patti Fralix, The Fralix Group | Leave a comment

The Customer is King

Posted on May 13, 2021 by Patti Fralix

Customer Service has always been a passion of mine. I do not know where it came from, but it has always been a part of me. Customer Service has been one of my main platforms in my Speaking, Consulting, and … Continue reading →

Posted in Relationships, service | Tagged customer, customer is king, customer service, de-escalate situation, Fralix, good service, mask or no mask?, masked?, Northrop Antiques Mall, Northrop Mall, Patti Fralix, service, solve the problem, Southport, The Fralix Group, walking the talk, what are you willing to do? | 1 Comment

Two Years Today

Posted on May 7, 2021 by Patti Fralix

Today, May 7, 2021, is the second anniversary of my commitment to no longer drink alcohol. Wine had been my drink of choice, with an occasional Appletini, Lemon Drop Martini, or Caipirinha. When I stopped drinking, I was an almost … Continue reading →

Posted in best self, change, life | Tagged 37th Anniversary, alcohol, drinking, Fralix, Gandhi, honesty, Joe's Jewelry, May 7th, Patti Fralix, social drinking, St. Maarten, The Fralix Group, what's too much?, withholding, You must be the change you wish to see in the world | 2 Comments

37 Years and Counting

Posted on April 29, 2021 by Patti Fralix

Where do the years go? Most of us can attest to the saying, “The days pass slowly, but the years fly by.” This is certainly true of Mike’s and my marriage. April 28, 2021 was our 37th anniversary. When I … Continue reading →

Posted in family, gratitude, love | Tagged 37 year anniversary, anniversary, children, daughters, family, Fralix, grandchildren, Hurricane Irma, Joe's Jewelry, love, marriage, Michael Fralix, Mike Fralix, Patti Fralix, relationships, St. Maarten, The Fralix Group, where do the years go, years fly by | 2 Comments

What is Really Important?

Posted on April 23, 2021 by Patti Fralix

COVID has changed many people, me included. Some things that previously bothered me, no longer do. Well, that isn’t totally true. Some of those things still bother me, I just choose to let some of them go. I have decided … Continue reading →

Posted in family, gratitude, life, Relationships | Tagged apple pie, are you different?, behavior since the pandemic, bladder cancer, cancer, COVID, customer service, doing the right thing, don't sweat the small stuff, family, food, Fralix, Patti Fralix, relationships, The Fralix Group, Uncle Barry, What is really important | 2 Comments

Hello Spring!

Posted on April 2, 2021 by Patti Fralix

Spring has arrived, although the cool weather these next few days implies otherwise. But the flowering trees are in full bloom in our area, the days are longer (thank you, DST!) and most days I even have a spring in … Continue reading →

Posted in best self, life, Relationships | Tagged beauty, Easter, Fralix, Good Friday, Patti Fralix, peace, self, Spring, The Fralix Group, trees | Leave a comment

Life Can Change So Quickly

Posted on March 25, 2021 by Patti Fralix

I tried to write about something other than the tragedies of the past few days, but I couldn’t. The stories of the Atlanta and Boulder killings grabbed me and wouldn’t let go. I don’t know what I can add to … Continue reading →

Posted in change, conflict, family | Tagged change, darkness cannot drive out darkness, embracing differenes, Fralix, GA, life, life can change so quickly, life is unpredictable, love, loving others, moments, Patti Fralix, public health crisis, sense of the senselessness, shooting in Boulder, The Fralix Group, tragedy | 1 Comment

“All of Our Representatives are Busy Assisting Other Callers.”

Posted on March 19, 2021 by Patti Fralix

“But your call is very important to us. We will be with you shortly.” Then your call goes into a deep hole. The voice message while you are waiting an inordinate amount of time tells you many things the company … Continue reading →

Posted in service | Tagged Amazon, business, business owners, Businesses, customer service, easy and quick, Fralix, implied messages, inferred messages, is the customer important?, live representatives, meeting customer expectations, messages, Patti Fralix, phone service, service, The Fralix Group, time valuable resource | Leave a comment

How Much Time Can We Spare?

Posted on March 11, 2021 by Patti Fralix

It is so easy to get caught up in our own stuff, while others around us are in need. If we can’t make time for others during this pandemic, there is no hope for us to do so. We have … Continue reading →

Posted in family, life, love, Relationships | Tagged connection, family, Fralix, love, mother, Patti Fralix, pay it forward, phone calls, send cards, spending time, The Fralix Group, time, Time is our most valuable resource, valuable | Leave a comment