Category Archives: conflict

The Leaders of A Pack

Posted on August 4, 2022 by Patti Fralix

“You do a lot more good as the leader of a pack than you do as a lone wolf.” These words were spoken by Dr. Jason Bull on one of the last shows of this series, Bull. I have been … Continue reading →

Posted in conflict, gratitude, Leadership | Tagged boss, Bull, change, customer service, Fralix, greed, lone wolf, Management, manager, Patti Fralix, relationships, shortstaffed, staff are imporant, teamwork, The Fralix Group, The Leaders of A Pack, treat staff well | Leave a comment

I spent three days in Atlanta at the Gift Market this week, sourcing items for my antiques and gifts business which is located in Southport, NC. This is a very part-time business, although I have had it for more than … Continue reading →

Posted in conflict, gratitude | Tagged All and Nothing, antiques, Atlanta, Atlanta Gift Market, basic needs, Centennial Park, change, Excess and not enough, Fralix, gifts, homelessness, juxtaposition, life, Patti Fralix, relationships, selling, shopping, The Fralix Group | 3 Comments

Leadership in Real-Time

Posted on March 3, 2022 by Patti Fralix

The focus of this month’s blogs is Leadership. Leadership is one of the three areas of emphasis of The Fralix Group and has been for all of the twenty-nine years of the business. What is Leadership? The dictionary defines Leadership … Continue reading →

Posted in conflict, Leadership | Tagged courage, fighting, Fralix, Freedom will always triumph over tyranny, inspiring and developing others, Joe Biden, Leadership, Metropol Hotel, Moscow, negative leadership, Patti Fralix, positive leadership, Russia, State of the Union, The Fralix Group, Ukraine, US President, Vladimir Putin, Volodymyr Zelenskyy | Leave a comment

Different Levels of Customer Service

Posted on October 7, 2021 by Patti Fralix

Have you noticed how difficult is to get a parking space at many businesses? This was true before COVID, and since COVID, it has gotten much worse. Unless you are pregnant, a veteran, a mother with children, handicapped, or coming … Continue reading →

Posted in conflict, life, service | Tagged customer service, different levels of customer service, equity, Fralix, handicapped parking, hard to find parking, Patti Fralix, The Fralix Group | Leave a comment

We Can Be Right, and Still Be Wrong

Posted on August 10, 2021 by Patti Fralix

We have three choices when faced with conflict. We can avoid it, ignore it, or confront it. To “confront” it does not mean to be confrontational, it means to address it, to deal with it. Sometimes the best approach is … Continue reading →

Posted in change, conflict, Relationships | Tagged avoiding conflict, conflict, confront, desired result, disagreement, Fralix, goals, indirect communication, managing conflict, Patti Fralix, The Fralix Group, timing and location, too many people, what is conflict | Leave a comment

Life Can Change So Quickly

Posted on March 25, 2021 by Patti Fralix

I tried to write about something other than the tragedies of the past few days, but I couldn’t. The stories of the Atlanta and Boulder killings grabbed me and wouldn’t let go. I don’t know what I can add to … Continue reading →

Posted in change, conflict, family | Tagged change, darkness cannot drive out darkness, embracing differenes, Fralix, GA, life, life can change so quickly, life is unpredictable, love, loving others, moments, Patti Fralix, public health crisis, sense of the senselessness, shooting in Boulder, The Fralix Group, tragedy | 1 Comment

Are We Really Too Busy?!

Posted on March 5, 2021 by Patti Fralix

It goes without saying that many of us have been struggling through the pandemic. We miss our favorite activities and our loved ones. Some miss going to restaurants and travelling. Some miss income, having lost jobs that may not return. … Continue reading →

Posted in conflict, Relationships | Tagged communication, COVID, email, email etiquette, emailing, Fralix, Keep Calm and Carry On, kindness, Patti Fralix, phone etiquette, Platinum Rule, speaking, text, texting, texting etiquette, The Fralix Group, tone of voice | Leave a comment

Clear and Complete Communication

Posted on February 25, 2021 by Patti Fralix

Communication has long been an interest of mine. I have spoken about it, written about it, and even fussed about it! I have often told audiences that most of us think we communicate well, when in fact, very often we … Continue reading →

Posted in conflict, Leadership, service | Tagged 5W1H Model, beach, clear communication, communication, complete communication, customer service, Fralix, how, ineffective communication, Oak Island Villas, Patti Fralix, Spectrum, The Fralix Group, what, when, who, why | Leave a comment

A Very Important Week

Posted on January 20, 2021 by Patti Fralix

Monday was Martin Luther King, Jr. Day, a national holiday that honors the life and legacy of Dr. MLK, Jr., which was a bright spot in what can be a very dark week. Today, Wednesday, January 20, 2021, Joseph R. … Continue reading →

Posted in best self, change, conflict, hope | Tagged Black Lives Matter, Capitol Riot, compassion and empathy, coronavirus, divided nation, Do the right thing, Fralix, helping others not like us, It's a God thing, Joe Biden, listen more and better, love in action, Martin Luther King Jr, part of problem, part of solutions, Patti Fralix, personal is political, politcal divide, President of the US, racial inequities, The Fralix Group, Trump, vaccine on the way, walk a mile | 2 Comments

Mistakes and Miscommunication

Posted on January 14, 2021 by Patti Fralix

Have you noticed an increase in mistakes being made by service staff? How about misinformation, inaccurate assumptions, and errors in communication of information? I have noticed all of these and attribute them to our current challenges due to the pandemic. … Continue reading →

Posted in change, conflict, service | Tagged assumptions, clear, communication, concise, customer service, errors, Fralix, grace to each other, information, miscommunication, mistakes, pandemic issues, Patti Fralix, service stafaf, The Fralix Group, unusual times | Leave a comment