Category Archives: Relationships

The Gift of Forgiveness

Posted on December 16, 2024 by Patti Fralix

Don’t let them go to their grave, or you to yours, without forgiveness. If reconciliation is possible, strive for reconciliation. But if reconciliation is not possible, and/or if it is too late for that, forgive. Forgiveness is always possible, even … Continue reading →

Posted in best self, Christmas, family, life, love, Relationships | Tagged family, forgiveness, friends, life, Patti Fralix, relationships, The Fralix Group | Leave a comment

Communication Matters

Posted on November 14, 2024 by Patti Fralix

I am sure it is partly my age, but I struggle with the lack of clear and timely communication, especially written communication. The area where I find this most troublesome is with texts. I decided it is time to address … Continue reading →

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Paying It Forward

Posted on August 17, 2024 by Patti Fralix

Last week I had the privilege of helping a cousin pack up and move from his antebellum home in Virginia, a home he has loved, and grieved leaving. I can identify. My cousin Mason is my beloved and deceased Uncle … Continue reading →

Posted in family, life, Relationships, service | Tagged appreciation of time, change, declutter, family, Fralix, help others, if you can, life, memories, Patti Fralix, paying it forward, relationships, The Fralix Group, time is a gift, you should | 2 Comments

Summer is Slipping Away

Posted on July 26, 2024 by Patti Fralix

It isn’t just the summer that is slipping away. Months and years are passing so quickly. Perhaps it is time to focus on what you want your next few years to include, while there is still time. Maybe it is … Continue reading →

Posted in best self, change, Relationships | Tagged business, change, customer service, family, Fralix, friendly, friends, fun, helping others, Kind, Kindness is magic, life, loving others, patience, Patti Fralix, relationships, summer, The Fralix Group, time is passing quickly | Leave a comment

The Hardest Thing About Working is the Coworkers!

Posted on June 21, 2024 by Patti Fralix

I was speaking with a new friend recently about her career. She had recently retired and was sharing her experience. While she did not give any details, she made the statement that “the hardest thing about working is the coworkers!” … Continue reading →

Posted in best self, change, Relationships | Tagged ask more quesitons, business, change, communication, culture, customer service, direct communication, education, Fralix, friends, hardest things about working is the coworkers, indirect communication, lack of communication, Leadership, life, make less statements, Patti Fralix, positive relationships, relationships, The Fralix Group, workplace issues, writing | 2 Comments

50 Short Years

Posted on June 5, 2024 by Patti Fralix

How could it be 50 years? How could 50 years have passed since I graduated from the University of Virginia? I am a proud member of the first class of undergraduate women admitted to The University in the Fall of … Continue reading →

Posted in life, Relationships, traditions | Tagged 1974, 50 Short Years, 50th reunion, change, customer service, Fralix, life, Patti Fralix, relationships, The Fralix Group, University of Virginia, Women first | Leave a comment

People Skills

Posted on May 23, 2024 by Patti Fralix

I left a coaching session today, thinking about the client. I have been working with this client for several months, and I always look forward to our sessions. While I try to not work with clients who I do not … Continue reading →

Posted in gratitude, Relationships, service | Tagged business, change, coaching clients, customer service, engaging, Fralix, fun, giving, good friend network, life, open, optimistic, Patti Fralix, people skills, positive, relationships, spread love not negativity, The Fralix Group, trust, vulnerable | Leave a comment

Service Successes and Failures

Posted on May 17, 2024 by Patti Fralix

I have been speaking and consulting on Customer Service for many years. I still continue to be amazed at the lack of service from so many businesses. I also have an occasional experience of exceptional customer service. Let me tell … Continue reading →

Posted in business, Relationships, service | Tagged change, customer service, Joe's Jewelry, karma, loyalty, NC, Patti Fralix, people don't fail...systems do, Raleigh, Reggie Jackson Honda, relationships, service, Southport, The Fralix Group | Leave a comment

A Celebration of Commitment

Posted on May 2, 2024 by Patti Fralix

Mike and I celebrated our fortieth anniversary on Sunday, April 28th. It is hard to believe that we have been married for forty years. I know that many of you are like me and wonder where the years have gone. … Continue reading →

Posted in life, love, Relationships, thankful | Tagged 40 years!, 40th wedding anniversary, Board of Trade, celebrations, commitment, family, Fralix, friends, Hilton Resort, life, marriage, Mike Fralix, Myrtle Beach, Patti Fralix, relationships, Rioz Brazilian Steakhouse, The Fralix Group, traditions | Leave a comment

Staying In Our Own Lane!

Posted on April 25, 2024 by Patti Fralix

This blog was initially to be a call to action for managers. The reason for this is that I have heard too many stories lately of intimidating managers making inappropriate comments to staff. Comments that belittle staff and place them … Continue reading →

Posted in best self, conflict, Relationships | Tagged business, change, communication, customer service, family, Fralix, friends, helping others, inappropriate comments by managers, life, Management, minding your own business, opinions, opinionx, Patti Fralix, relationships, Staying in our own lane, success, The Fralix Group | Leave a comment