Tag Archives: service

Wasting My Time and Money

Posted on September 15, 2024 by Patti Fralix

I have had several situations occur recently that have wasted my time and money. All of these have occurred with me as a customer. Customer service has long been a passion of mine, so as a customer concerned about my … Continue reading →

Posted in business, life, service | Tagged ambiguity, business, business blog, customer service, Leadership, life, money, Patti Fralix, service, The Fralix Group, time | Leave a comment

Service Successes and Failures

Posted on May 17, 2024 by Patti Fralix

I have been speaking and consulting on Customer Service for many years. I still continue to be amazed at the lack of service from so many businesses. I also have an occasional experience of exceptional customer service. Let me tell … Continue reading →

Posted in business, Relationships, service | Tagged change, customer service, Joe's Jewelry, karma, loyalty, NC, Patti Fralix, people don't fail...systems do, Raleigh, Reggie Jackson Honda, relationships, service, Southport, The Fralix Group | Leave a comment

Give Your Customers What They Want

Posted on July 28, 2023 by Patti Fralix

The customer tells us what they want and expect, but too often we aren’t listening. Or we may hear, and fail to do what is desired or expected. Then what could be a good experience becomes a disappointing one. I … Continue reading →

Posted in service | Tagged appreciation, business, customer service, customers, Fralix, life, Patti Fralix, relationships, service, The Fralix Group | 1 Comment

Saying Goodbye to an Old Friend

Posted on June 6, 2023 by Patti Fralix

May 26, 2023, marked the end of an era. While we had known for several months that the end was coming, we were still not prepared for it. We thought we were since we and many others had been lamenting … Continue reading →

Posted in change, gratitude, service, traditions | Tagged Cheers, closing, customer service, End of an Era, family, Fralix, Patti Fralix, Sawmill, Sawmill Tap Room, Sawmill Taproom, Saying Goodby, service, The Fralix Group, tradition | Leave a comment

Service Issues

Posted on April 3, 2023 by Patti Fralix

It may be due to post-COVID challenges, such as short staffing, although I am tired of COVID being used as an excuse for every problem. It may be due to generational differences, such as some in younger generations talking to … Continue reading →

Posted in conflict, Relationships, service | Tagged business, communication, COVID issues, custo, customer, customer is king, customer service, Fralix, generational issues, lack of respect, Patti Fralix, relationships, service, Service issues, The Fralix Group | Leave a comment

It’s All About the Culture

Posted on March 1, 2023 by Patti Fralix

Last week I wrote about problems in retail, specifically staff not being customer oriented. This is the other side of the story. Mike and I were in High Point, NC last weekend staying over in route back from a visit … Continue reading →

Posted in service, travel | Tagged culture, customer service, Fralix, friendly, high point nc, It's all about the culture, J Butler's Bar and Grill, Maya Angelou, Patti Fralix, Principle-Centered Leadership, service, Stephen Covey, The Fralix Group | 2 Comments

Customer Service at its Finest

Posted on January 20, 2022 by Patti Fralix

Feeling appreciated is something most people appreciate! When was the last time you received a note of appreciation from a salesperson at a store with whom you do business? Or any positive connection from anyone at companies with whom you … Continue reading →

Posted in gratitude, Relationships, service | Tagged appreciation, customer, customer service, customer service at its finest, customer service team, customers, feeling appreciated, feeling valued, Fralix, Magic Spoon, Patti Fralix, Raleigh, Saks, service, Seth Godin, The Fralix Group | Leave a comment

A Restaurant That is An Institution

Posted on January 7, 2022 by Patti Fralix

Restaurants that become an institution are rare. There is one in Raleigh, Angus Barn. Until this week, I only knew of Angus Barn as such an institution. I now know of two, Angus Barn in Raleigh and Sea Captain’s House in … Continue reading →

Posted in Relationships, service, travel | Tagged A restaurant as an institution, Angus Barn, be present, consistently, Fralix, great service, Keep it fresh, make your rules clear, manage by walking around, Myrtle Beach, Patti Fralix, positive memorable experience, restaurant, Sea Captain's House, service, The Fralix Group, Treat staff like family | Leave a comment

The Customer is KING

Posted on July 8, 2021 by Patti Fralix

It is a holiday week, and I should not be fussing, but I think I will. When my time is wasted due to lack of information, I am stressed. I am stressed anyway this week due to still grieving the … Continue reading →

Posted in Relationships, service | Tagged bad customer service, communication, customer, customer service, Fralix, information, lack of communication, lack of information, Management, Patti Fralix, service, the customer is king, The Fralix Group | Leave a comment

The Customer is King

Posted on May 13, 2021 by Patti Fralix

Customer Service has always been a passion of mine. I do not know where it came from, but it has always been a part of me. Customer Service has been one of my main platforms in my Speaking, Consulting, and … Continue reading →

Posted in Relationships, service | Tagged customer, customer is king, customer service, de-escalate situation, Fralix, good service, mask or no mask?, masked?, Northrop Antiques Mall, Northrop Mall, Patti Fralix, service, solve the problem, Southport, The Fralix Group, walking the talk, what are you willing to do? | 1 Comment