Tag Archives: Southport

Service Successes and Failures

Posted on May 17, 2024 by Patti Fralix

I have been speaking and consulting on Customer Service for many years. I still continue to be amazed at the lack of service from so many businesses. I also have an occasional experience of exceptional customer service. Let me tell … Continue reading →

Posted in business, Relationships, service | Tagged change, customer service, Joe's Jewelry, karma, loyalty, NC, Patti Fralix, people don't fail...systems do, Raleigh, Reggie Jackson Honda, relationships, service, Southport, The Fralix Group | Leave a comment

Shopping at the Largest Shopping Mall in the World

Posted on January 17, 2024 by Patti Fralix

Well, it isn’t really a shopping mall. It is the Atlanta Gift Market. It is where retail shop buyers shop. I am here for one of the two large shopping markets that are held each year. One is in January, … Continue reading →

Posted in business, travel | Tagged Amazon, Atlanta Gift Market, business, Crossroads Gathering Place, customer service, financial goals, Fralix, in-store shopping, Market on the Square, NC, Northrop Antiques Mall, Northrop Mall, Oak Island, online shopping, Patti Fralix, retail shops, shopping, small business, Southport, The Fralix Group | 2 Comments

A New Christmas Tradition

Posted on December 7, 2023 by Patti Fralix

I thought this might be the second year that I would not put up a Christmas tree. Last year we were in the middle of packing to move a few days after the new year. It made no sense to … Continue reading →

Posted in change, Christmas, traditions | Tagged A new Christmas tradition, artificial vs live trees, change, Christmas, family, Fralix, Habitat for Humanity, life, Ornaments, Patti Fralix, Southport, The Fralix Group, traditions, tree or no tree? | Leave a comment

The Mountains and Camp Merrie-Woode Are Calling

Posted on August 11, 2023 by Patti Fralix

With temperatures hovering around a hundred degrees in our area for too many days, a trip to the mountains this week was a welcome reprieve. I drove to Sapphire, NC to meet daughter Tara for camp pick-up of granddaughter Virginia … Continue reading →

Posted in family, life, traditions | Tagged cabin, Camp Merrie-Woode, Cashiers, change, family, Fralix, Highlands, life, mountains, North Carolina, Patti Fralix, Raleigh, relationships, Southport, The Fralix Group, Virginia | Leave a comment

Retail in December

Posted on December 8, 2022 by Patti Fralix

Retail is a hard job, especially so in December, the busiest shopping time of the year. There are ways that salespeople can make it more pleasant. The best way they can make it more pleasant is by being pleasant! I … Continue reading →

Posted in Relationships, service | Tagged customer service, Fralix, friendly, NC, Northrop Antique Mall, Patti, Patti Fralix, retail, Retail in December, sales, Southport, The Fralix Group, waitress | Leave a comment

We Must Never Forget

Posted on September 17, 2021 by Patti Fralix

It is a dreary day in Raleigh. No sun, and it looks like it will rain. I know that my mood is affected by this, and I am doing what I can to shake it. There are reasons other than … Continue reading →

Posted in life, service, traditions | Tagged 9/11, Fralix, life, NC, Never forget, Patti Fralix, Raleigh, relationships, Southport, The Fralix Group, we must never forget, We shall never forget | Leave a comment

The Customer is King

Posted on May 13, 2021 by Patti Fralix

Customer Service has always been a passion of mine. I do not know where it came from, but it has always been a part of me. Customer Service has been one of my main platforms in my Speaking, Consulting, and … Continue reading →

Posted in Relationships, service | Tagged customer, customer is king, customer service, de-escalate situation, Fralix, good service, mask or no mask?, masked?, Northrop Antiques Mall, Northrop Mall, Patti Fralix, service, solve the problem, Southport, The Fralix Group, walking the talk, what are you willing to do? | 1 Comment

Choices

Posted on October 16, 2019 by Patti Fralix

We make many decisions in a day, many of them without even thinking. Unless we are focused on mindfulness. When we choose mindfulness, our decisions become more conscious, and we can no longer act robotically. Well, we can, but we … Continue reading →

Posted in best self, change, life | Tagged A Year in the Life of a Recovering Spendaholic, choices, choose, decisions, Fralix, Jim Rohn, life, managing money, mindfulness, Northrop Antiques Mall, Patti Fralix, Southport, The Fralix Group, Weight Watchers, weightloss, WW | Leave a comment

A Celebration of Life

Posted on July 11, 2018 by Patti Fralix

Most of us have just finished celebrating the 4th of July, and time with family and friends. Since the holiday fell in the middle of the week, many could not travel for there was only one day of the holiday, … Continue reading →

Posted in life, love, Relationships | Tagged beach music, celebration, Fralix, funeral, gratitude, life, memorial service, Oak Island, Oak Island Golf Course, Oak Island United Methodist Church, respect, service, Southport, tribute | 1 Comment