Tag Archives: business

Most People Are Doing the Best They Can!

Posted on June 22, 2023 by Patti Fralix

This thought came to me today as I was feeling disappointed in someone. I remembered a very good friend, in fact, one of my BFFs, who told me a story many years ago about her husband, who was also a … Continue reading →

Posted in life, Relationships | Tagged accepting others, adulting, business, change, different perspectives, do others disappoint you?, doing the best you can, expectations, forgiving, Fralix, friends, life, mindset, Patti Fralix, relationships, The Fralix Group | Leave a comment

Service Issues

Posted on April 3, 2023 by Patti Fralix

It may be due to post-COVID challenges, such as short staffing, although I am tired of COVID being used as an excuse for every problem. It may be due to generational differences, such as some in younger generations talking to … Continue reading →

Posted in conflict, Relationships, service | Tagged business, communication, COVID issues, custo, customer, customer is king, customer service, Fralix, generational issues, lack of respect, Patti Fralix, relationships, service, Service issues, The Fralix Group | Leave a comment

The Freedom To Choose

Posted on June 29, 2022 by Patti Fralix

No, this is not about Roe v. Wade. There is plenty of debate about that in other places. The only comment I will make about that is we should all be respectful of everyone’s freedom to have their own opinion … Continue reading →

Posted in Relationships, service | Tagged 4th of July, blaming Joe Biden, books, business, customer service, Fralix, freedom, freedom of speech, freedom to choose, Hilton Head, Oak Island, Patti Fralix, Skull Creek Boathouse, The Fralix Group, values | 2 Comments

Remaining Relevant

Posted on April 16, 2022 by Patti Fralix

Looking around, we see businesses that have failed in the past two years. We also see those that have survived, even some that have thrived. While it is easy to give COVID the blame and the credit for the differences, … Continue reading →

Posted in best self, change, travel | Tagged American Airlines, business, change, change is constant, customer service, Fashion Scholarship Fund, Fralix, Happy Easter!, NC, new york city, Patti Fralix, Raleigh, remaining relevant, Remember Ukraine, Rue 57, The Fralix Group, Wayfarer restaurant | 2 Comments

Leading Oneself

Posted on March 9, 2022 by Patti Fralix

Leadership is all about inspiring and developing others. Those considered leaders make a (hopefully positive) impact on the lives of other people. This is done when one has a life worthy of inspiring others. I don’t know of anyone who … Continue reading →

Posted in Leadership, service | Tagged business, committed, dedicated, dependable, description of self, fair, Fralix, hard-working, humble, inspiring and developing others, Leadership, Leading Oneself, life, loving, Patti Fralix, personal leadership, qualities, relationships, serving, strong-willed, The Fralix Group, wonderful | Leave a comment

Business Success

Posted on January 27, 2022 by Patti Fralix

In today’s world, standing out from the crowd is preferable to being an also-ran. With COVID-19 still among us, supply chain challenges and staffing shortages are adversely impacting many businesses’ ability to be successful. Anything that can positively differentiate a … Continue reading →

Posted in Leadership, service | Tagged business, cash flow, commodity, critical business, customer service, customers, differentiate your business, Fralix, pandemic, Patti Fralix, relationships, specialty niche, success, The Fralix Group, Weight Watchers, WW, Zig Ziglar | Leave a comment

“All of Our Representatives are Busy Assisting Other Callers.”

Posted on March 19, 2021 by Patti Fralix

“But your call is very important to us. We will be with you shortly.” Then your call goes into a deep hole. The voice message while you are waiting an inordinate amount of time tells you many things the company … Continue reading →

Posted in service | Tagged Amazon, business, business owners, Businesses, customer service, easy and quick, Fralix, implied messages, inferred messages, is the customer important?, live representatives, meeting customer expectations, messages, Patti Fralix, phone service, service, The Fralix Group, time valuable resource | Leave a comment

Don’t Waste My Time!

Posted on October 3, 2018 by Patti Fralix

My bestie for the last fifty years, Judy, has had a saying for many years that I love: “Waste my money, waste my food, but don’t waste my time.” We all know that time is money, and none of us … Continue reading →

Posted in life, Relationships, service | Tagged bank, business, call, communication, customer service, Fralix, information, love, money, Patti Fralix, phone, systems problems, time, waste | 2 Comments

To Tell or Not to Tell?

Posted on September 26, 2018 by Patti Fralix

I am and have always been, passionate about customer service. Even before I started speaking and consulting about the subject, I have been militant about it. Business is too difficult for us to accept poor service. I believe we owe … Continue reading →

Posted in conflict, Leadership, service | Tagged business, company, customer, customer service, customers, experience, feedback, Fralix, issue, Management, negative, Patti Fralix, positive, principle, review, service, The Fralix Group, Trip Advisor | 2 Comments

Cartagena with Friends; A Delightful Experience!

Posted on February 6, 2018 by Patti Fralix

It is day five of my five-day trip to Cartagena, Colombia with 21 women friends. I am on our Delta flight headed home, and this is the first time I have opened my computer in 5 days. I have not … Continue reading →

Posted in life, Relationships, travel | Tagged business, Cartagena, Connoisseurs Travel, enjoyment, Fralix, friends, gathering, interest, Josh Hamlet, lessons learned, life, photos, relationships, relaxation, travel, trips, Tuscany, vacation, women | 4 Comments