Category Archives: conflict

Keeping Faith and Hope Alive

Posted on April 22, 2025 by Patti Fralix

We just finished a week of renewal and hope. People all over the world celebrated Easter, Passover, and the Holy Days. Cardinal Dolan of New York talked about the Holy season on the Today Show last week. He said most … Continue reading →

Posted in best self, business, change, conflict, family, gratitude, hope, Leadership, life, love, Relationships, SAUCE, service, social media, thankful, traditions | Tagged bible, change, customer service, faith, family, Fralix, friends, God, hope, jesus, life, Patti Fralix, relationships, The Fralix Group | Leave a comment

Criticism To Ignore

Posted on February 10, 2025 by Patti Fralix

Posted in best self, business, conflict, Leadership, life, Relationships, SAUCE | Tagged business, change, criticism, customer service, feedback, Fralix, friends, Leadership, life, Patti Fralix, personal-development, relationships, self improvement, The Fralix Group | Comments Off

Living Our Values Out Loud

Posted on January 14, 2025 by Patti Fralix

I have taken a break from posting lately. I have posted a blog almost weekly for ten years. The last blog I posted was December 16. While I know that I do best when I stick to a schedule, for … Continue reading →

Posted in conflict, Leadership, Relationships | Tagged business, business blog, choices, communication, Leadership, life, Patti Fralix, positive, The Fralix Group, working relationships | Leave a comment

If I Owe You an Apology, I apologize!

Posted on July 31, 2024 by Patti Fralix

We should know if we owe someone an apology! An apology given after the words, “If I Owe You an Apology” is not an apology at all. Don’t qualify your apology, just apologize! And do not say, “That was not … Continue reading →

Posted in best self, conflict, life | Tagged apologizing, apology, change, customer service, Fralix, friends, I apologize, I'm sorry, If I owe you an apology, intent, intent is irrelevant, life, news, Patti Fralix, relationship, relationships, The Fralix Group, treating people well | 1 Comment

Staying In Our Own Lane!

Posted on April 25, 2024 by Patti Fralix

This blog was initially to be a call to action for managers. The reason for this is that I have heard too many stories lately of intimidating managers making inappropriate comments to staff. Comments that belittle staff and place them … Continue reading →

Posted in best self, conflict, Relationships | Tagged business, change, communication, customer service, family, Fralix, friends, helping others, inappropriate comments by managers, life, Management, minding your own business, opinions, opinionx, Patti Fralix, relationships, Staying in our own lane, success, The Fralix Group | Leave a comment

When Love Isn’t Enough

Posted on February 17, 2024 by Patti Fralix

Valentine’s Day just passed, and I hope you had a loving one. Whether your day was filled with flowers, chocolates, dinner out or in, hopefully, you were able to celebrate with someone you love. On this one day set aside … Continue reading →

Posted in conflict, life | Tagged Fralix, friendships, gun violence, Kansas City, love, mental health, Patti Fralix, relationships, safe, The Fralix Group, Valentine's Day, When love isn't enough | Leave a comment

The Importance of Information

Posted on September 14, 2023 by Patti Fralix

Most would agree that time is our most valuable resource. Once time has passed, we cannot get it back. As I age, I am so much more aware of the importance of making every minute count. That makes the subject … Continue reading →

Posted in conflict, Relationships | Tagged aging, change, conflict, every minute counts, family, Fralix, how to share information, inaccurate information, incomplete information, loe, love, Patti Fralix, social media, The Fralix Group, The importance of information, time, Time is our most valuable resource, tone of voice | Leave a comment

Service Issues

Posted on April 3, 2023 by Patti Fralix

It may be due to post-COVID challenges, such as short staffing, although I am tired of COVID being used as an excuse for every problem. It may be due to generational differences, such as some in younger generations talking to … Continue reading →

Posted in conflict, Relationships, service | Tagged business, communication, COVID issues, custo, customer, customer is king, customer service, Fralix, generational issues, lack of respect, Patti Fralix, relationships, service, Service issues, The Fralix Group | Leave a comment

Why Do I Spend Money Shopping?

Posted on October 5, 2022 by Patti Fralix

I struggled with the title of this blog. One title I considered was, “Why Do I Shop?” I discarded that because why I shop and why I spend money shopping are two totally different things. I am going to assume … Continue reading →

Posted in best self, change, conflict | Tagged A Year in the Life of a Recovering Spendaholic, Amazon, Belk, Cait Flanders, change, customer service, Fralix, Joshua Becker, life, Patti Fralix, Prime Day, relationships, The Fralix Group, The year of less, Why do you spend money shopping? | Leave a comment

What To Do When Disappointment Sets In

Posted on August 18, 2022 by Patti Fralix

Sometimes life gives us more disappointment than we are almost able to bear. Of course, there is plenty of joy also, and I do not ever forget that. That fact does not help, however, when I am having a pity … Continue reading →

Posted in conflict, family, life, Relationships | Tagged change, disappointment, empathy, empathy not sympathy, family, Fralix, friends, how to help, life, optimistic, Patti Fralix, pity party, relationships, The Fralix Group, what you need | Leave a comment