Author Archives: Patti Fralix

About Patti Fralix

Patti Fralix inspires positive change in work, life, and family through Speaking, Consulting, and Coaching in three specialty areas: Leadership, Managing Differences, and Customer Service. Her leadership firm, The Fralix Group, Inc., has been helping clients achieve practical and tangible results for twenty-two years.

Out of the Mouths of Babes

Posted on November 9, 2018 by Patti Fralix

Our oldest granddaughters, Mary Grace who is 13, and Elsie who is 11, were having a conversation recently about one of their leaders. I decided to listen in, and I am so glad that I did, for there was a … Continue reading →

Posted in change, family, Leadership | Tagged 65, action, action oriented, change, doers, don't just be a think tank, Elsie, in our heads, knowledge, leaders, Mary Grace, Mike Fralix, mouths of babes, Patti Fralix, theory, thinkers | 2 Comments

The Doors of Maastricht

Posted on October 30, 2018 by Patti Fralix

What does a writer do when the well is dry? One option is to dig deeper. Another is to go within oneself, searching for the message that needs to be delivered. Another option is to post more photos, fewer words! … Continue reading →

Posted in hope, life, travel | Tagged beautiful doors, blog, doors, entrance, exit, International Apparel Federation, leather bag, leather shop, Maastricht, Netherlands, photos, red hat door, transition | 2 Comments

Customer Centered Service

Posted on October 23, 2018 by Patti Fralix

I have been a customer service advocate for many years. I have spoken on it, consulted on it, and written on it. My family and friends would say, I have been insufferable about it! It is in my DNA. So … Continue reading →

Posted in Relationships, service, travel | Tagged Amsterdam, beverage station, ceramic cup, coffee, cotton hand cloth, cotton hand towel, customer, customer service, Europe, exceptional service, experience, hot soup, lasting experience, London, Lyft, Maastricht, McCormack's, memorable, Morton's, Netherlands, pepper grinder, plastic water bottles, positive, salt grinder, service, soup, taxis, Uber, wooden benches | 6 Comments

It Could Have Been Worse!

Posted on October 17, 2018 by Patti Fralix

On Sunday morning when we were scheduled to fly from Amsterdam through Philadelphia to Raleigh, arriving home a little after 5pm the same day, Mike was awakened at 4am by a text from American Airlines with the news that our … Continue reading →

Posted in conflict, service, travel | Tagged Amazon, American Airlines, Amsterdam, Amsterdam Airport, British Airways, customer service, economy, equal, Executive Platinum flyers, experience, Fralix, good finder thoughts, Hilton Airport Hotel, Hurricane Irma, It could be worse, lessons, London, luggage, no control, options, Patti Fralix, Philadelphia, Raleigh, Raveena, self-sufficiency, The Fralix Group, traveling | 4 Comments

The Most Beautiful Bookshop in the World

Posted on October 14, 2018 by Patti Fralix

Mike and I have been in Maastricht, the Netherlands, for the past week at the 34th annual International Apparel Federation’s World Fashion Convention. We have been to Maastricht once before, ten years ago, for the same meeting. I loved Maastricht … Continue reading →

Posted in service, travel | Tagged Amazon, bicycles, boekhandel dominicanen, books, bookshop, coffee, Europe, Europeans, free gift wrapping, friendly people, International Apparel Federation, London, Maastricht, Most Beautiful Bookshop in the World, Netherlands, Physically fit, shopping, World Fashion Convention | Leave a comment

Don’t Waste My Time!

Posted on October 3, 2018 by Patti Fralix

My bestie for the last fifty years, Judy, has had a saying for many years that I love: “Waste my money, waste my food, but don’t waste my time.” We all know that time is money, and none of us … Continue reading →

Posted in life, Relationships, service | Tagged bank, business, call, communication, customer service, Fralix, information, love, money, Patti Fralix, phone, systems problems, time, waste | 2 Comments

To Tell or Not to Tell?

Posted on September 26, 2018 by Patti Fralix

I am and have always been, passionate about customer service. Even before I started speaking and consulting about the subject, I have been militant about it. Business is too difficult for us to accept poor service. I believe we owe … Continue reading →

Posted in conflict, Leadership, service | Tagged business, company, customer, customer service, customers, experience, feedback, Fralix, issue, Management, negative, Patti Fralix, positive, principle, review, service, The Fralix Group, Trip Advisor | 2 Comments

What Really Matters

Posted on September 21, 2018 by Patti Fralix

Many people in NC and SC have suffered through the effects of Hurricane Florence in the last week. While I am writing this, there are some who are still being evacuated even now due to rivers cresting. For some, it … Continue reading →

Posted in family, life, Relationships | Tagged ABWA, achievement, ambition, American Business Women's Association, aspirations, Christian, faith, Fralix, friends, God, Hurricane Florence, Patti Fralix, personal, professional, relationships, religious, what really matters | 1 Comment

Waiting on Hurricane Florence

Posted on September 13, 2018 by Patti Fralix

As I write this, many people up and down the U.S. East Coast are preparing for and waiting for the largest hurricane that has occurred in many years, Hurricane Florence. Florence is about twenty-four hours away from making landfall, and … Continue reading →

Posted in change, conflict, life | Tagged 2018, 9/11, 911, change, commitment, competence, confident, Fralix, Hurricane Florence, Hurricane Irma, Mike Fralix, Never forget, Patti Fralix, St. Maarten, Tropical Storm Isaac | 1 Comment

St. Maarten/St. Martin Post Hurricane Irma

Posted on September 7, 2018 by Patti Fralix

Mike and I are in St. Maarten/St. Martin this week, one year after Hurricane Irma devastated the island. We were here when Hurricane Irma came through and wanted to come back and see the island while it is recovering. I … Continue reading →

Posted in life, thankful, traditions | Tagged Adventure of the Seas, book, experience, Hurricane, Hurricane Irma, Hurricane Maria, India, island, Joe's Jewelry, Maho Beach, memories, Mike Fralix, Patti Fralix, Puerto Rico, rebuilding, Ron, Royal Caribbean, Sameer, September 5 2017, St. Maarten, St. Martin, storm, tourism, Veer | 6 Comments