Author Archives: Patti Fralix

About Patti Fralix

Patti Fralix inspires positive change in work, life, and family through Speaking, Consulting, and Coaching in three specialty areas: Leadership, Managing Differences, and Customer Service. Her leadership firm, The Fralix Group, Inc., has been helping clients achieve practical and tangible results for twenty-two years.

Management that Matters

Posted on August 10, 2018 by Patti Fralix

She works in a bar and grill at Oak Island during the summer while she is out on college break. Mike and I had recently met her there. I learned that she previously worked at a local restaurant. Mike and … Continue reading →

Posted in Leadership, Relationships, service | Tagged appreciation, Fralix, inspiring others, Leadership, Management, Patti Fralix, recognition | 2 Comments

Managing Expectations

Posted on August 2, 2018 by Patti Fralix

We all have expectations, although perhaps we should not. Expectations that are not met can result in us being disappointed. A friend of mine states, “Expect Nothing, and you won’t be disappointed!” (Credit to Jennifer; last name omitted to protect … Continue reading →

Posted in conflict, life, Relationships | Tagged clear expectations, communication, differences, disappointed, expectations, feelings, Fralix, fralixgroup.com, life, managing expectations, should we have expectations?, strong belief | 1 Comment

It is About the People, Every Time

Posted on July 27, 2018 by Patti Fralix

It isn’t about the facility. It isn’t about the food. It is about the people. You and I know this, but sometimes we forget. I had a good reminder of this recently.

Posted in gratitude, Relationships, service | Tagged appreciation, Caswell Beach, construction, customer service, duffers, external customer, Fralix, golf course, internal customer, Mike Fralix, Oak Island Golf Course, Oak Island North Carolina, Patti Fralix, People, people make the difference, Trivia night on Tuesday | 2 Comments

How Does She Do It?

Posted on July 20, 2018 by Patti Fralix

We have had our youngest granddaughter, Virginia, with us for a few days, for Camp Nana and Camp Dr. Danks. She has been absolutely precious. And she has been exhausting! Where does her energy come from? She is still going … Continue reading →

Posted in family, life, thankful | Tagged Camp Nana, Chatham, children with energy, cousins, discipline, family, Fralix, fun, grandchildren, granddaughter, having fun, love, Marbles Kids Museum, NC State University, Pullen Park, Virginia, well-adjusted | 2 Comments

A Celebration of Life

Posted on July 11, 2018 by Patti Fralix

Most of us have just finished celebrating the 4th of July, and time with family and friends. Since the holiday fell in the middle of the week, many could not travel for there was only one day of the holiday, … Continue reading →

Posted in life, love, Relationships | Tagged beach music, celebration, Fralix, funeral, gratitude, life, memorial service, Oak Island, Oak Island Golf Course, Oak Island United Methodist Church, respect, service, Southport, tribute | 1 Comment

American Pride

Posted on July 6, 2018 by Patti Fralix

Another 4th of July has come and gone. Many are still celebrating at the beach or mountains, or in their backyards. Whatever fun and festivities this week has held for you, I hope that you have enjoyed the holiday. This … Continue reading →

Posted in conflict, life, thankful | Tagged 4th of July, country, Fourth of July, Fralix, holiday, Patriotic, Patti Fralix, president, Proud to be an American, United States of America, USA, values, views, White House | 1 Comment

How Is This Year Going So Far for You?

Posted on June 28, 2018 by Patti Fralix

In just a few short days, 2018 will be half over. Amazing. Yes, amazing, but true. Perhaps it is time to do a quick analysis of how the year is going so far. For if we have not yet … Continue reading →

Posted in best self, life | Tagged accountability, commitment, exercise, Fralix, new years resolutions, success, The Fralix Group, Weight Watchers | 2 Comments

More Seeing and Being than Doing

Posted on June 21, 2018 by Patti Fralix

When the week was in front of me, I wondered what I would do with all of the time. I should not have worried. There was plenty to NOT do.

Posted in best self, gratitude, life | Tagged 10000 steps, beauty, buildings, Doing, Fralix, here and now, mindfulness, new york city, peace, People, Rock Eats Food Fest, Rockefeller Plaza, Saks Fifth Avenue, Seeing, skyscrapers, time, touring, walking, Weight Watchers | 2 Comments

How to Make Sense of it All?

Posted on June 13, 2018 by Patti Fralix

Two popular celebrities, Kate Spade and Anthony Bourdain, commit suicide three days apart, both suicides apparently coming as a surprise to many people. As more time passes, there will likely be some people close to both who knew of their … Continue reading →

Posted in hope, life, Relationships | Tagged Anthony Bourdain, family vacation, Fralix, happiness, health, Hilton Head, hope, hopelessness, Kate Spade, mental health, Patti Fralix, relationships, suicide, Zig Ziglar | 2 Comments

All of the Comforts of Home

Posted on June 7, 2018 by Patti Fralix

My husband Mike and I travel a lot and experience many different kinds of hotels, condos, and houses. Much of this travel is for business, and some is travelling for pleasure, often with family. Although I certainly prefer to stay … Continue reading →

Posted in life, service, travel | Tagged amenities, chair in the room, comfort, comforts, customer service, experience, Fralix, full length mirror, Hilton Head, home, hospitality industry, hotels, memorable, outlets, positive, resort, The Fralix Group, travel | 2 Comments