Tag Archives: customer service

Is Service Getting Worse Everywhere, or Just with Me?

Posted on May 31, 2018 by Patti Fralix

Our water service is with Aqua, and it has been poor for years, with many people in our area having brown water fairly regularly. And the rates keep going up. Now the quality of the service and the service, in … Continue reading →

Posted in life, service | Tagged apologies, Aqua water, AT&T, cable, customer service, First things first, Fralix, poor service, Spectrum, utilities, wasted time and money, watr | 2 Comments

Delta is Ready When You Are!

Posted on January 11, 2018 by Patti Fralix

Many flying to or through the east coast in the past few days likely had a travel disruption. The storms throughout the east coast grounded planes, cancelled flights, and displaced luggage. The airports in New York were especially disrupted with … Continue reading →

Posted in gratitude, Leadership, life, Relationships | Tagged airport, business, cancelled flights, Caring, chaos, communication, competition, customer service, Delta, detail oriented, family, Flight, flying, Gregory's Coffee, JFK, LaGuardia, life, luggage, New York, Raleigh, relationships, Sky Club, Things that matter, travel, work | 2 Comments

What We Say Matters

Posted on December 15, 2017 by Patti Fralix

I just returned from a very quick (one day!) trip to Manhattan. I love being in the city, especially during the Christmas season. So, going for one day is better than not being able to be there at all, especially … Continue reading →

Posted in Christmas, gratitude, Relationships | Tagged bauble, children, Christmas, communication, customer service, family, food, life, maitre d, Manhattan, new york city, positive experience, Redeye Grill, relationships, restaurant, Rockefeller Center tree, service, smiles training, travel, work | 1 Comment

St. Maarten Hurricane Irma Evacuation Plans

Posted on October 11, 2017 by Patti Fralix

This is Part Three of Mike and my Hurricane Irma experience in St. Maarten Our local friends, Ron and his family, leaving our resort the morning we were to be evacuated Hurricane Irma had … Continue reading →

Posted in conflict, family, life | Tagged Adventure of the Seas, ambiguity, change, communication, conflict, cruise ship, customer service, evacuation, family, family relationships, Fralix, friend relationships, friends, good customer service, hope, hopelessness, Hurricane, Hurricane Irma, internal conflict, life, life changes, patience, Royal Caribbean, St. Maarten | 2 Comments

Connected to Beaumont

Posted on August 31, 2017 by Patti Fralix

Texas is suffering immeasurable loss due to Hurricane Harvey and the tropical storms that followed. Houston has been hit very hard, which was predicted, although that does not make it any easier to deal with if you are one of … Continue reading →

Posted in Leadership, life, Relationships | Tagged A Year in the Life of a Recovering Spendaholic, accountable, ambiguity, article, Beaumont, Beaumont Enterprise, behaviors, book, business, business relationships, change, communication, confidence, connections, control, customer service, effective communication, good customer service, Hurricane Harvey, Hurricane Katrina, Joel Osteen, Lakewood, Leadership, newspaper, preparation, relationships, responsibility, Texas, working relationships | Leave a comment

Paying Attention to Discontinuities

Posted on August 24, 2017 by Patti Fralix

Change is disruptive. Whether it is a positive change or a negative one, it is still disruptive. Sometimes we do not see the change coming, and it catches us off guard. At other times, we should see it coming, … Continue reading →

Posted in Leadership, life, Relationships | Tagged ambiguity, business, change, confidence, conflict, customer service, effective communication, good customer service, intuition, Leadership, life changes, proactive, relationships, team work, thinking, work | Leave a comment

Service Before Sales

Posted on February 22, 2017 by Patti Fralix

The most important thing in retail is sales. Or is it? If sales are insufficient, a company goes out of business. So yes, sales are very important, even critical to a company’s success. But too much focus on sales, or … Continue reading →

Posted in Relationships | Tagged customer service, new york city, sales, Sisley | 2 Comments

Love Your Customers

Posted on February 15, 2017 by Patti Fralix

While many of us just celebrated Valentine’s Day with our special person, did you spend any time thinking about how you and your business shows love to your customers? Or do you provide exceptional service all year long, like one … Continue reading →

Posted in Uncategorized | Tagged business, customer service, Wayfarer Manhattan | 1 Comment

WOW Customer Experiences!

Posted on August 25, 2016 by Patti Fralix

Different customers want and expect different things from the businesses they support. While there are certain variables that most customers consider important, there is also great variety in this issue of customer satisfaction. It just makes sense that since there … Continue reading →

Posted in Uncategorized | Tagged customer service | Leave a comment

Service Recovery

Posted on August 10, 2016 by Patti Fralix

It is my favorite restaurant, and has been for more than 20 years. It is less than ten minutes from our home, and there are many other good to great restaurants in town, but this one has stood the test … Continue reading →

Posted in Relationships | Tagged business blog, customer service, restaurant, service recovery | Leave a comment