Category Archives: Leadership

To Tell or Not to Tell?

Posted on September 26, 2018 by Patti Fralix

I am and have always been, passionate about customer service. Even before I started speaking and consulting about the subject, I have been militant about it. Business is too difficult for us to accept poor service. I believe we owe … Continue reading →

Posted in conflict, Leadership, service | Tagged business, company, customer, customer service, customers, experience, feedback, Fralix, issue, Management, negative, Patti Fralix, positive, principle, review, service, The Fralix Group, Trip Advisor | 2 Comments

Management that Matters

Posted on August 10, 2018 by Patti Fralix

She works in a bar and grill at Oak Island during the summer while she is out on college break. Mike and I had recently met her there. I learned that she previously worked at a local restaurant. Mike and … Continue reading →

Posted in Leadership, Relationships, service | Tagged appreciation, Fralix, inspiring others, Leadership, Management, Patti Fralix, recognition | 2 Comments

Inspiring Positive Change™

Posted on January 17, 2018 by Patti Fralix

A new year affords us the opportunity to start anew, whatever that means to each one of us. When you read that, New Year’s resolutions probably come to mind. Those familiar with my writings may recall that I prefer to … Continue reading →

Posted in change, Leadership, life | Tagged business, challenge, change, commitments, communication, familiar, focus, habit, hard, Hoda Kotb, inspiring, life, Matt Lauer, New Year Resolutions, People magazine, personal behavioral change, positive, promises, relationships, resistance, Savannah Guthrie, truth, weight loss, why, work, your "why" | 1 Comment

Delta is Ready When You Are!

Posted on January 11, 2018 by Patti Fralix

Many flying to or through the east coast in the past few days likely had a travel disruption. The storms throughout the east coast grounded planes, cancelled flights, and displaced luggage. The airports in New York were especially disrupted with … Continue reading →

Posted in gratitude, Leadership, life, Relationships | Tagged airport, business, cancelled flights, Caring, chaos, communication, competition, customer service, Delta, detail oriented, family, Flight, flying, Gregory's Coffee, JFK, LaGuardia, life, luggage, New York, Raleigh, relationships, Sky Club, Things that matter, travel, work | 2 Comments

Building Anew

Posted on January 3, 2018 by Patti Fralix

Happy New Year! May 2018 be a year of health, happiness, and prosperity for you. Just saying those words and wishing it so, will not make it happen. Then, what will? Concentrated effort. Daily disciplines. Letting go of some things … Continue reading →

Posted in conflict, gratitude, Leadership, life, thankful | Tagged 2018, anew, building, change, clubhouse, commitment, destroy, duffers, give up, Golf Clubhouse, Happy New Year, journey, new, Oak Island, old, patience, resolutions, success | Leave a comment

Connected to Beaumont

Posted on August 31, 2017 by Patti Fralix

Texas is suffering immeasurable loss due to Hurricane Harvey and the tropical storms that followed. Houston has been hit very hard, which was predicted, although that does not make it any easier to deal with if you are one of … Continue reading →

Posted in Leadership, life, Relationships | Tagged A Year in the Life of a Recovering Spendaholic, accountable, ambiguity, article, Beaumont, Beaumont Enterprise, behaviors, book, business, business relationships, change, communication, confidence, connections, control, customer service, effective communication, good customer service, Hurricane Harvey, Hurricane Katrina, Joel Osteen, Lakewood, Leadership, newspaper, preparation, relationships, responsibility, Texas, working relationships | Leave a comment

Paying Attention to Discontinuities

Posted on August 24, 2017 by Patti Fralix

Change is disruptive. Whether it is a positive change or a negative one, it is still disruptive. Sometimes we do not see the change coming, and it catches us off guard. At other times, we should see it coming, … Continue reading →

Posted in Leadership, life, Relationships | Tagged ambiguity, business, change, confidence, conflict, customer service, effective communication, good customer service, intuition, Leadership, life changes, proactive, relationships, team work, thinking, work | Leave a comment

Speaking Truth to Power

Posted on September 8, 2016 by Patti Fralix

Some will remember Anita Hill’s sexual harassment case against Supreme Court Justice nominee Clarence Thomas in the early 1990’s. I certainly do. That was around the same time that I was precipitously fired. I had been hired to make massive … Continue reading →

Posted in Leadership, Relationships | Tagged business blog, justice, power, truth | Leave a comment

Purple Rain

Posted on April 28, 2016 by Patti Fralix

Unless you have been under a turnip plant the past few days, you have heard of Purple Rain recently more times than you like to count. You have seen all manner of things become purple, and the song Purple Rain … Continue reading →

Posted in Leadership | Tagged Leadership, Prince, Purple Rain, talent, uniqueness | Leave a comment

Communicating Your Personal Brand in the Digital Age

Posted on April 14, 2016 by Patti Fralix

It will be no surprise to anyone to read that we are all living in a digital world today. What might surprise some is the depth to which this has changed our ability to communicate effectively in general. This is … Continue reading →

Posted in Leadership | Tagged business, business blog, communication, digital age, Gandhi, relationships, teamwork | Leave a comment